Patient Care Coordinator Location: Raipur, Chhattisgarh Department: Patient Relations / Operations Employment Type: Full time Experience: 1–3 years preferred; freshers with strong communication skills may also apply About the Role We are looking for a Patient Care Coordinator who will be responsible for ensuring a smooth, professional and caring experience for patients and their attendants—from the first enquiry/appointment through consultation, admission, treatment and follow-up. The ideal candidate should be empathetic, highly organized, confident in communication and comfortable coordinating with doctors, nursing staff, billing, front desk and other hospital departments.

Key Responsibilities 1.

Patient

Coordination - Welcome and assist patients and attendants during their hospital journey.

- Understand patient requirements and guide them to the appropriate doctor/service.
- Coordinate OPD appointments, investigations, procedures and follow-ups.
- Explain the hospital process, timelines and required documentation clearly.
- Ensure patients do not face unnecessary delays or confusion.
- Lead & Appointment Management - Handle patient enquiries received through phone calls, WhatsApp, website and other channels.
- Follow up with enquiries and convert them into appointments.
- Maintain accurate records of leads, appointments and follow-ups.
- Follow up with patients who have missed appointments.
- Coordinate with the marketing team regarding incoming leads and campaign enquiries.
- Admission & Treatment Coordination - Assist patients and attendants with the admission process.




- Coordinate between the patient, doctor, nursing team, billing and other departments.
- Ensure pre-operative investigations and documentation are completed.
- Coordinate surgery/procedure schedules and communicate relevant information to patients.
- Keep patients and attendants informed about the next steps throughout their treatment. 4.

Patient

Experience - Act as a dedicated point of contact for patients and attendants.
- Identify patient concerns and resolve them wherever possible.
- Escalate complaints or issues promptly to the appropriate authority.
- Collect patient feedback and identify opportunities to improve patient experience.
- Maintain a professional, courteous and empathetic approach at all times.
- Follow-Up & Relationship Management - Follow up with patients after consultation, surgery or discharge.
- Remind patients about follow-up visits, investigations and treatment plans.
- Maintain long-term relationships with patients and attendants.
- Support the hospital in improving repeat visits and patient referrals.

Performance

Indicators (KPIs) The candidate will be evaluated on:




- Patient enquiries converted into appointments - Appointment attendance rate - Follow-up completion rate - Patient satisfaction and feedback - Response time to patient enquiries - Number of pending/unattended enquiries - Admission/procedure coordination efficiency - Patient complaints and resolution time - Accuracy of patient records and CRM updates Required Skills - Excellent verbal and written communication - Strong interpersonal and relationship-management skills - Empathy and a patient-first attitude - Good follow-up and persuasion skills - Ability to coordinate with multiple departments - Basic computer/MS Office skills - Ability to maintain patient and lead records - Good organizational and time-management skills - Ability to work calmly in a hospital environment Preferred Qualifications - Graduate in any discipline - Prior experience in a hospital, healthcare, clinic, insurance/TPA or customer-service environment preferred - Experience with hospital CRM/HMS or lead-management systems is an advantage - Knowledge of Hindi and English is preferred What We Offer - Opportunity to work in a growing healthcare organization - Professional and patient-centric work environment - Performance-based growth opportunities - Exposure to hospital operations, patient management and healthcare services Salary: ₹15,000–₹25,000 per month, depending on experience and suitability.

To Apply: Send your CV with the subject “Patient Care Coordinator – Raipur”.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Patient Care Coordinator (Raipur)
🏢 RoopJeevan Hospital
📍 Raipur