Location: Ahmedabad

Workdays: Monday to Friday

Role Overview

We are seeking a Partner Relationship Manager to act as the single point of contact for business partners, managing their end‑to‑end journey from onboarding to certification cycle support. This is a client‑facing operations role requiring robust communication, relationship management, and disciplined time management.

Key Responsibilities

- Partner lifecycle management: Own onboarding, coordination, and engagement with partners.
- Primary contact: Handle partner queries, escalations, and follow‑ups with professionalism.
- Certification workflow: Coordinate applications, audit scheduling, and certification decisions.
- Report tracking: Ensure compliance with formats and timelines.
- Timeline management: Oversee multiple partner accounts, flagging delays proactively.
- Surveillance & recertification: Support scope extensions and certification changes.
- Internal coordination: Liaise for contract review, quotations, and cycle planning.
- CRM record keeping: Maintain accurate partner history and status.
- Nonconformity follow‑up: Track closure verification (administrative).
- MIS reporting: Prepare dashboards and status reports in Excel.
- Customer communication: Ensure responsiveness and professionalism daily.

Must‑Have Skills

- Communication excellence – verbal & written.




- Relationship management – ability to build trust and resolve issues.
- Time management – juggle multiple accounts effectively.
- ISO knowledge – familiarity with ISO standards/report formats.
- Tech proficiency – Excel, Word, CRM/DMS tools.
- Organization & independence – proactive and well‑structured.

Good‑to‑Have Skills

- Exposure to certification bodies, audit firms, or compliance services.
- Familiarity with IAF Mandatory Documents or accreditation requirements.
- Experience with certification management software/CRM platforms.
- Understanding of CAPA/nonconformity processes.
- Knowledge of Lean/Six Sigma fundamentals.

Ideal Candidate Profile

- 4–6 years of experience in client relationship management, business coordination, or operations.
- Background in certification/compliance industry is a plus.
- Comfortable being the primary escalation point and coordinating across teams.
- Accountable for outcomes, not just tasks.

Skills: onboarding,surveillance,nonconformity,client relationship management,partner relationship,capa,internal coordination,lean,lean/six sigma,certification workflow,relationship management,lean six sigma,business coordination,recertification,six sigma,partner lifecycle management,operations,managing partner relationships,crm,time management,mis reporting,iaf mandatory documents

📌 Partner Relationship Manager – Operations - JG (Ahmedabad)
🏢 IAssess Consultants
📍 Ahmedabad