Roles and Responsibilities
- Take care of Attrition, Shrinkage.
- Take Care of Banking or Insurance sales.
- Has worked on Dialer for calls.
- Must have worked in Outbound process.
- Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
- Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.).
- Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
- Provide the team with a vision of the process objectives.
Candidates from Insurance sales or banking sales will be preferred.
📌 Operations Team Lead (Gurugram)
🏢 TP
📍 Gurugram