Position:* Operations & Quality Lead

Experience: 5–6 years

Employment Type: Full-Time

Department: Operations & Quality

Reports To: Head of Operations / Operations Manager

Location: Byculla, Mumbai, Maharastra

Position Overview

We are looking for a proactive and detail-oriented Operations & Quality Lead with 5–6 years of relevant experience to manage day-to-day operational activities while ensuring consistent quality standards across processes and service delivery.

Key Responsibilities

Operations Management

* Manage and monitor daily operational activities to ensure smooth and efficient execution.

- Coordinate with field and internal teams to ensure timely completion of operational tasks.
- Plan manpower, resources, schedules, and workloads based on business requirements.
- Monitor team productivity and operational KPIs.

Quality Management

* Establish, implement, and monitor quality standards and procedures.
- Conduct regular quality audits, inspections, and process reviews.
- Monitor service quality and identify deviations from established standards.
- Analyze customer complaints, quality issues, and operational errors.
- Conduct root-cause analysis and implement corrective and preventive actions (CAPA).
- Develop quality checklists, SOPs, audit formats, and process documentation.
- Track quality KPIs and prepare quality performance reports.

Team Management

* Lead, guide, and mentor operations and quality team members.
- Monitor individual and team performance against defined KPIs.
- Conduct regular performance reviews and provide constructive feedback.
- Identify training and development requirements for team members.
- Promote a culture of accountability, quality, continuous improvement, and customer focus.

Process Improvement





* Identify gaps between existing processes and expected business outcomes.
- Drive continuous improvement projects to enhance efficiency, quality, and customer satisfaction.
- Use operational and quality data to identify trends and improvement opportunities.
- Standardize successful processes and ensure their effective implementation.
- Support management in developing and implementing current operational initiatives.

Required Qualifications & Experience

Bachelor's degree in Operations Management, Quality Management, Engineering, or a related field. * 5–6 years of relevant experience in operations, quality management, process excellence, or a similar role.

- Prior experience in a team-lead or supervisory position is preferred.
- Strong understanding of SOPs, quality processes, audits, and performance management.
- Experience with root-cause analysis and corrective/preventive action processes.
- Proven ability to monitor and improve operational and quality KPIs.
- Experience in preparing operational reports, dashboards, and management presentations.

Key Skills & Competencies

* Operations management
- Quality assurance and quality control
- Process auditing
- SOP development and implementation
- Root-cause analysis
- CAPA management
- KPI and performance monitoring
- Process improvement
- Team leadership
- Problem-solving and decision-making

- Ideal Candidate

The ideal candidate is a hands-on operations and quality professional who can balance business performance with quality standards. They should be analytical, organized, and comfortable working with teams across different functions. The candidate should have the ability to identify problems, understand their root causes, and drive practical solutions that deliver measurable improvements. Work Location: On the road

📌 Operations & Quality Lead (Byculla)
🏢 mesklintech
📍 Byculla