Operations Manager – Night Process

Location: Ambala Cantt, Haryana (Work from Office)

Shift: Night Shift (7:00 PM – 5:00 AM IST)

Salary: ₹30,000 – ₹60,000 per month (Negotiable)

About the Role

We are looking for an experienced Operations Manager to lead our calling based night process. The ideal candidate should have strong leadership skills, experience in managing international voice teams, and the ability to drive productivity while maintaining a positive work environment.

Key Responsibilities

- Manage day-to-day operations of the calling team.
- Monitor attendance, productivity, and overall team performance.
- Conduct team huddles, coaching sessions, and performance reviews.
- Track KPIs, prepare reports, and implement process improvements.
- Mentor team members, resolve operational issues, and ensure policy compliance.




- Coordinate with management to achieve business goals.

Requirements
- Bachelor's degree in any discipline.
- 2–8 years of experience in Global Voice Process .
- Strong leadership, communication, and team management skills.
- Valuable knowledge of MS Excel and reporting.
- Ability to work independently in permanent night shifts.

What We Offer
- Competitive salary with performance incentives.
- Long-term career growth.
- Supportive and professional work environment.

Apply Now: Send your updated CV to [email protected] or WhatsApp/Call (phone hidden). Pay: ₹30,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Operations Manager – Night Process (Ambala)
🏢 Stiffen Technologies
📍 Ambala