Job Summary

The Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies.

Key Responsibilities

1.

Operations

Management

Oversee daily operations of outlets/central kitchen

Ensure smooth functioning of all departments (kitchen, service, stores)

Monitor service quality, food quality, and operational efficiency

- Team Leadership &
- Management

Lead, train, and manage cross-functional teams

Ensure proper staffing, scheduling, and productivity

Conduct performance reviews and drive team development

- Process &
- Quality Control

Implement and maintain SOPs across operations

Ensure adherence to hygiene and food safety standards (FSSAI)

Conduct regular audits and ensure corrective actions

- Cost &
- Inventory Management

Monitor food cost, labor cost, and overall operational expenses

Work closely with procurement and store teams for inventory control





Minimize wastage and improve efficiency

5.

Customer

Experience

Ensure high levels of customer satisfaction

Handle escalations and improve service standards

Implement feedback-driven improvements

- Reporting &
- Coordination

Prepare daily/weekly/monthly reports on operations

Coordinate with management for business planning and expansion

Drive process improvements and operational strategies

Requirements

Proven experience as Operations Manager in F&B; / hospitality industry

Strong leadership and team management skills

Experience in handling multi-unit operations / central kitchen preferred

Positive understanding of P&L;, cost control, and inventory management

Ability to work in a fast-paced environment

Qualifications

Graduate / MBA / Hotel Management preferred

5–10 years of relevant experience

Key Skills

Operations Management

Team Leadership

Cost Control &

- Budgeting

Process Improvement

Problem Solving

Communication Skills

📌 Operations Manager (Bengaluru)
🏢 Food Whisperer
📍 Bengaluru