About the Role

We are looking for an organised, proactive, and learner-focused HR Operations & Learner Scheduling Intern to manage the coordination and scheduling of learner sessions at Ostello.

The role will involve communicating with learners, explaining the session process, understanding their requirements, coordinating with relevant educators, and scheduling sessions based on educator availability.

Key Responsibilities:

- Learner Communication & Coordination

- Call learners who come through Ostello and understand their requirements.
- Explain the session process, timelines, and next steps clearly to learners.
- Respond to learner queries related to session scheduling and coordination.
- Maintain regular communication with learners until their sessions are successfully scheduled.
- Ensure learners have a smooth and professional experience throughout the process.

2. Session Scheduling

- Coordinate with learners to understand their preferred session dates and timings.
- Check the availability of relevant educators.
- Match learners with the appropriate educator based on their requirements and availability.
- Schedule sessions and communicate the confirmed details to learners and educators.
- Reschedule sessions when required due to changes in learner or educator availability.
- Maintain an updated schedule/calendar of all upcoming learner sessions.

3. Educator Coordination

- Communicate with educators regarding their availability and session requirements.
- Maintain accurate information about educator schedules and available time slots.
- Coordinate last-minute changes, cancellations, or rescheduling.
- Ensure educators receive all necessary learner/session information before the session.

4. HR & Operations Support

- Maintain accurate records of learner calls,



session bookings, cancellations, and reschedules.
- Update internal systems/CRM/sheets with relevant session information.
- Follow up on pending bookings and ensure there are no unresolved scheduling requests.
- Coordinate with internal teams to resolve operational issues related to learner sessions.
- Prepare basic reports on bookings, completed sessions, pending sessions, and cancellations.

Required Skills & Qualifications

- 0- 1 years of experience in HR operations, coordination, customer success, academic operations, or a similar role.
- Excellent verbal and written communication skills.
- Comfortable speaking with learners and educators over the phone.
- Strong coordination and follow-up skills.
- Valuable organizational and time-management abilities.
- Ability to manage multiple schedules and tasks simultaneously.
- Comfortable working with Google Sheets, Excel, calendars, CRM tools, or similar systems.
- Professional, patient, and learner-friendly approach.
- Ability to handle last-minute changes and scheduling challenges calmly.
- Key Performance Indicators (KPIs)
- Number of learner calls successfully completed.
- Learner-to-session conversion rate.
- Average turnaround time for scheduling a session.
- Percentage of sessions successfully scheduled without delay.
- Follow-up completion rate.
- Session cancellation/rescheduling rate.
- Learner satisfaction and quality of communication.
- Accuracy of scheduling and operational records.

Ideal Candidate :

The ideal candidate is highly organized, approachable, proactive, and comfortable speaking to people on the phone. They should enjoy coordination work, be strong at follow-ups, and have the ability to manage multiple learners and educators simultaneously while ensuring a smooth scheduling experience.

📌 Operations Intern (Gurugram)
🏢 Ostello
📍 Gurugram