Role Overview The Head of Operations will own end-to-end performance across all Reelscafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L;, people performance, SOP adherence, and local market growth.

Key Responsibilities

- Business & P&L; Ownership
- Own and drive unit-level P&L; across all outlets
- Ensure achievement of revenue, cost, and profitability targets
- Optimize food cost, labor cost, and controllables
- Drive same-store sales growth through operational excellence
- Multi-Unit Operations Management
- Oversee day-to-day operations across all outlets
- Conduct regular outlet visits, audits, and performance reviews
- Ensure consistent customer experience and service standards
- Identify operational gaps and implement corrective actions
- SOP Execution & Compliance
- Ensure strict adherence to all SOPs across outlets
- Build daily monitoring systems to track compliance
- Implement checklists, audits, and performance scorecards
- Work closely with Training Head to continuously refine SOPs
- Team Leadership & People Management
- Lead manpower planning across outlets
- Drive hiring in collaboration with HR
- Ensure effective onboarding and continuous performance management
- Build a high-performance culture with accountability
- Coach outlet managers and create future leaders
- Performance Tracking & Analytics
- Develop and monitor daily, weekly,



and monthly dashboards
- Track KPIs such as: Sales per outlet, Average ticket size, Table turns / throughput, Customer feedback & ratings, Wastage & variance
- Drive data-based decision-making
- Local Store Marketing (LSM)
- Plan and execute local marketing initiatives
- Collaborate with Marketing for campaigns and activations
- Drive community engagement initiatives
- Develop innovative ideas to increase footfall, build neighborhood connect, and create repeat customers
- Cross-Functional Collaboration
- Work closely with Training & QA Head, Marketing team, Supply chain & procurement
- Ensure seamless execution across functions

Key Skills & Competencies

- Robust multi-unit F&B; operations experience
- Deep understanding of unit economics & P&L;
- Ability to build systems, not just manage people
- High ownership and execution focus
- Strong leadership and team-building capability
- Data-driven mindset with sharp analytical ability
- Customer-first thinking with attention to detail

Experience 8–15+ years in F&B; / QSR / Café chains Proven experience managing multiple outlets

Experience In Scaling Operations Is Highly Preferred

Success Metrics

- Outlet profitability
- SOP compliance scores
- Customer satisfaction ratings
- Team retention and productivity
- Sales growth & repeat business

Skills: customer,operations,outlets

📌 Operations Head (Gurugram)
🏢 Altraize
📍 Gurugram