Role & responsibilities

Multi-Store Operations Management

- Oversee daily operations across all assigned stores/dark stores in the city, ensuring adherence to SOPs for store opening/closing, inventory, cash handling, and customer service.
- Conduct regular store visits and audits to assess operational health, cleanliness, stock availability, and staff readiness.
- Ensure uniform execution of company policies, pricing, promotions, and merchandising standards across all locations.

People Management

- Manage Store Managers/In-Charges across the city, providing coaching, performance reviews, and career development support.
- Drive manpower planning in coordination with HR, ensuring adequate staffing (Store Staff, Picking Executives, Delivery Executives) at each location.
- Handle employee relations issues, escalations, and disciplinary matters at the store level in coordination with HR.
- Monitor attendance, attrition, and engagement across stores; drive corrective action plans where needed.

Sales & Business Performance

- Own the P&L; for the city cluster driving revenue targets, controlling costs (manpower, wastage, utilities), and improving store-level profitability.
- Analyze store-wise sales data, footfall, and basket size trends; implement action plans to improve underperforming stores.
- Coordinate with category/marketing teams to execute local promotions and drive customer acquisition.

Inventory & Supply Chain Coordination





- Ensure optimal stock levels across stores by coordinating with warehouse/dark store teams and category managers.
- Minimize stock-outs, wastage (especially for perishables/F&V;), and shrinkage through tight inventory control.
- Oversee timely resolution of supply chain issues affecting store replenishment.

Quick-Commerce & Delivery Operations

- Monitor dark store performance order fulfillment TAT, delivery SLAs, and rider/Qcom Delivery Executive productivity.
- Work with the tech/ops team to troubleshoot app-related order issues affecting store-level delivery performance.

Compliance & Risk Management

- Ensure all stores comply with statutory requirements (labour law, licensing, FSSAI, fire safety, etc.).
- Investigate and resolve incidents of misconduct, theft, or policy violations at the store level, escalating appropriately.
- Ensure adherence to safety and security protocols across all locations.

Reporting

- Provide regular reports to regional leadership on store performance, staffing, incidents, and improvement initiatives.
- Flag risks and operational bottlenecks proactively with data-backed recommendations.

Preferred candidate profile

- Graduate/MBA preferred (Retail, Operations, or related field)
- 58 years of experience in retail, quick-commerce, or FMCG operations, with at least 2–3 years in a multi-store/area management role
- Prior experience managing teams of 50+ across multiple locations preferred
- Experience in grocery retail or q-commerce is highly desirable

📌 Operations Cluster Manager (Anantapur)
🏢 SuperK
📍 Anantapur