Company Description TickoraDesk is a next-generation customer support platform that helps growing teams manage, resolve, and delight their customers through intelligent AI automation and intuitive design. The platform unifies ticketing, lead management, and team collaboration into a single streamlined experience, reducing manual work for support professionals.

Every feature is built to empower support teams to focus on meaningful customer relationships instead of repetitive tasks. More than traditional helpdesk software, TickoraDesk is positioned as the core of customer support operations, turning complex queries into clear, successful outcomes for users.

Role Description The Operational Specialist is a full-time, remote role responsible for optimizing and overseeing day-to-day support operations within TickoraDesk’s environment. This role includes monitoring workflows, identifying process gaps, and coordinating with support, sales, and product teams to improve efficiency and customer outcomes.

The Operational

Specialist will analyze operational data, create and refine playbooks, support the implementation of new features or processes, and ensure that ticketing, lead management, and collaboration workflows run smoothly. The role also involves documenting best practices,



supporting onboarding and training for internal teams, and partnering with stakeholders to continuously improve operational performance across the platform.

Qualifications

- Strong Analytical Skills, including the ability to interpret data, identify trends, and translate insights into actionable operational improvements.
- Excellent Communication skills for collaborating with cross-functional teams, documenting processes, and presenting recommendations clearly and effectively.
- Experience in Operations Management, with a focus on optimizing workflows, setting process standards, and ensuring high-quality execution.
- Project Management skills to plan, coordinate, and deliver operational initiatives on time and within scope.
- Background in Sales or familiarity with sales processes is beneficial, especially in environments that integrate support, lead management, and customer success.
- Previous experience in SaaS, customer support operations, or customer success is highly advantageous.
- Comfort working in a fully remote setting, with strong organizational skills and attention to detail.
- Bachelor’s degree in Business, Operations, Management, or a related field, or equivalent practical experience.

📌 Operational Specialist (Gurugram)
🏢 TickoraDesk
📍 Gurugram