Key Responsibilities

Network Operations & Maintenance

Oversee daily operations of Core, Access, and Distribution networks (FTTH, Wireless, GPON, MPLS, IP, DWDM, etc.).

Monitor network health through NOC and ensure SLA adherence.

Plan and execute preventive & corrective maintenance schedules for all network elements (routers, switches, OLTs, transmission equipment, servers, towers, etc.).

Ensure quick fault isolation, diagnosis, and resolution to minimize downtime.

Infrastructure & Equipment Management

Manage installation, commissioning, and maintenance of network infrastructure (data centers, POPs, BTS sites, fiber optic cables).

Maintain updated network topology documentation and asset inventory.

Ensure proper power, cooling, and safety arrangements for network equipment.

Service Quality & SLA Compliance

Ensure uptime targets (99.9% or as per SLA) for backbone and access networks.

- Conduct periodic audits and drive network performance optimization.

Monitor customer trouble tickets and escalation handling in coordination with support teams. Team Management & Leadership

Lead and mentor a team of engineers, technicians, and field staff across multiple locations.

Develop training programs to enhance technical skills and safety awareness.

Set KPIs and performance evaluation metrics for the O&M; team.

1. Vendor & Partner Coordination

Liaise with equipment vendors, contractors, and service providers for repairs,



replacements, and upgrades. Evaluate vendor performance against agreed SLAs.

Budgeting & Resource Planning

Prepare O&M; budget covering manpower, spares, tools, and AMC.

Optimize operational costs without compromising service quality.

1. Safety, Compliance & Reporting

- Ensure adherence to DoT/TRA/other regulatory guidelines.

Implement and monitor safety standards for field and technical operations. Prepare periodic reports for management on network uptime, incidents, and preventive actions.

Strong knowledge of telecom transmission systems (Optical Fiber, Microwave, IP/MPLS, GPON).

Familiarity with NMS/OSS/BSS tools and network monitoring systems.

- Problem-solving and decision-making skills under pressure.

Robust leadership, team management, and communication skills.
- Vendor and contract management skills.

Qualification B.E./B.Tech in Electronics, Telecommunications, or related field (M.Tech or MBA).

Experience

5 to 8+ years in ISP/Telecom technical operations, with at least 5 years in a leadership role.

Certifications any such as CCNP, JNCIP, or GPON-related training will be an added advantage.

Other

KPIs (Key Performance Indicators)

Network uptime percentage.

Mean Time to Repair (MTTR).

SLA compliance rate.

- Reduction in repeat faults.

O&M; cost efficiency.

- Employee skill development index.

📌 Operation and Maintenance (Delhi)
🏢 CoeusMulti Services
📍 Delhi