About The Company Mizuho is a prominent global financial institution recognized for its stability, strategic growth, and comprehensive services across banking, securities, and asset management sectors. With a rich history and a commitment to innovation, Mizuho continually expands its international footprint, providing a wide range of financial solutions to clients worldwide.

The organization prides itself on fostering a collaborative environment that leverages local expertise to deliver tailored services, ensuring client satisfaction and sustainable growth. As a leader in the financial industry, Mizuho emphasizes operational excellence, technological advancement, and a customer-centric approach to maintain its competitive edge in a dynamic marketplace.

About The Role We are seeking a highly skilled SQL Server Database Administrator (DBA) to join our advanced Technology Operations Center (TOC) in Pune. This pivotal role involves supporting Mizuho Americas’ IT infrastructure by providing expert Level 1 support for SQL Server database platforms.

The successful candidate will be responsible for ensuring the stability, performance, and security of critical database systems within a 24x7 operational environment. You will work within a mission control-inspired setting, collaborating with global teams to deliver real-time incident management, proactive monitoring, and continuous improvement initiatives. This role offers an exciting prospect to be part of a state-of-the-art operations center that drives innovation and operational excellence in support of a major investment bank’s technology landscape.

Qualifications To qualify for this role, candidates must demonstrate relevant experience supporting SQL Server environments within a multinational organization. A foundational understanding of SQL Server administration, troubleshooting, and performance tuning is essential.

Candidates should possess a bachelor’s degree in Computer Science, Engineering, or a related field,



along with relevant certifications such as Microsoft SQL Server or Azure SQL fundamentals. Prior experience working in a 24x7 support environment, familiarity with cloud-based SQL solutions, and knowledge of ITIL processes are highly advantageous. Excellent communication skills in English, both written and verbal, are required to effectively coordinate with global teams and document incident reports.

Reliability, attention to detail, and a proactive approach to incident resolution are critical attributes for success in this role.

Responsibilities

- Provide Level 1 support for SQL Server databases, including monitoring, incident management, and troubleshooting to ensure high availability and performance.
- Respond promptly to service alerts, diagnose issues, and execute support procedures according to established runbooks and protocols.
- Participate in a rotating shift pattern, covering 24x7 operations, including early, late, and overnight shifts, to maintain continuous service coverage.
- Collaborate with US Infrastructure teams to review incidents, update runbooks, and implement improvements to operational processes.
- Act as a first responder for database incidents, ensuring rapid recovery, root cause analysis, and thorough documentation of all actions taken.
- Maintain detailed incident records, perform accurate shift handovers, and adhere to all policies, controls, and compliance requirements.
- Mentor junior team members, sharing knowledge and best practices to foster a culture of continuous learning and development.
- Identify opportunities for operational improvements,



including reducing incident recurrence, improving SLA adherence, and decreasing mean time to resolution (MTTR).
- Perform routine database maintenance tasks such as backups, restores, patching, and performance tuning to optimize database health.
- Lead in-depth analysis of recurring issues, providing insights and recommendations for long-term solutions.
- Monitor database performance metrics, storage utilization, and replication status to proactively prevent issues.
- Stay updated on the latest SQL Server features, tools, and best practices to enhance operational efficiency.

Benefits Joining Mizuho offers a competitive compensation package aligned with industry standards and local market practices. Employees benefit from comprehensive health insurance, retirement plans, and paid leave policies. The organization encourages professional development through training programs, certifications, and opportunities for career advancement within a global banking environment. Mizuho also promotes a healthy work-life balance and provides a collaborative, inclusive workplace culture that values diversity and innovation. Additional perks include employee assistance programs, wellness initiatives, and recognition schemes designed to foster engagement and job satisfaction.

Equal Opportunity

Mizuho is committed to creating an inclusive and diverse workplace where all employees are valued and respected. We provide equal employment opportunities regardless of race, gender, religion, age, nationality, sexual orientation, or any other characteristic protected by law. Our hiring practices are designed to promote fairness and equity, ensuring that everyone has the chance to contribute and succeed.

We believe that diversity fosters innovation and drives our success as a global organization. Employment with Mizuho is subject to background verification checks in accordance with applicable laws and company policies.

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