Title

Service Advisor

Reports To:

Service Manager

Job Responsibilities:

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Service Advisor Job Duties:

· Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

· Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

· Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

· Prepares repair orders (RO) by describing symptoms, problems, and causes discovered,



as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

· Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

· Maintains automotive records by recording problems and corrective actions planned.

· Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

· Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Pay: ₹20,000.00 - ₹36,219.32 per month

Perks

- Provident Fund

Work Location: In person

📌 Mechanical Advisor ( Skoda Cars -Workshop ) (Guindy)
🏢 GURUDEV MOTORS
📍 Guindy