Proposed designation: Manager - Supplier Relationship Management - IT

- Geo to be supported: UK & Switzerland (Group Corporate Services)
- Work timings: 2:00 PM to 10:30 PM
- Role Summary:

The Supplier Relationship Manager operates within the Group Supply Management function to optimize, govern, and enhance the performance of key suppliers across the digital & technology domain . This role focuses on providing analytical insights into supplier performance, conducting routine contract due diligence, and maintaining robust risk and compliance oversight. The role ensures supplier engagements deliver contractually required outcomes, are governed by structured processes, and align with strategic priorities while driving measurable performance improvement and operational resilience.

Contract & Performance Oversight

- Manage supplier contracts within the Digital and Technology domain
- Monitor service performance, KPIs, and SLAs.
- Ensure contract obligations are met and corrective actions are supported where necessary

Financial Management & Spend Control

- Track budgets and actual spend against plans.
- Validate supplier charges and ensure financial commitments align with policies.
- Capture financial activities to meet Domain expectations.

Compliance, Change control & SoW management

- Assist in managing supplier compliance with contractual commitments
- Ensure robust assessment and documentation of variations, Statements of Work, and change requests
- Align activities with category strategies and procurement governance.

Roles & responsibilities (Continued)

Supplier Performance Assessment & Remediation

- Conduct structured reviews of supplier performance
- Identify performance gaps and manage remediation actions




- Apply contractual remedies, such as service credits and financial recoveries.

Risk Management & Resilience

- Complete supplier risk assessments
- Maintain business continuity, exit planning, and risk mitigation activities
- Support throughout the contract lifecycle to ensure resilience.

Governance & Reporting

- Prepare inputs for quarterly business reviews and governance forums
- Deliver performance insights, commercial updates, and risk reports
- Engage with Domain leadership and Procurement Partners .

Supplier Commercial Management & Value Creation

- Support cost optimisation, efficiency, and service enhancements
- Enable value creation through continuous improvement
- Challenge supplier pricing models using Total Cost of Ownership (TCO) analysis .

Value Delivery & Continuous Improvement

- Provide analysis to support cost optimisation opportunities
- Encourage consistent service enhancements
- Focus on creating incremental value throughout the contract lifecycle .

Relationship Development & Supplier Innovation

- Build strong, collaborative supplier relationships
- Encourage innovation and process enhancements
- Align relationships with Domain priorities . Work experience
- Overall, 8 - 10 years of experience and expertise in supplier relationship management, procurement,



commercial operations and similar roles
- Organised and efficient in managing multiple suppliers and ensuring quality standards
- Ability to operate in complex, highly regulated, or large organisational environments
- Degree in business, supply chain, or commercial management.
- Professional certifications like CIPS or CPSM are advantageous. Mandatory technical & functional skills
- Proficient in managing supplier contracts and ensuring compliance with contractual obligations
- Skilled in tracking budgets and aligning financial commitments with policies
- Experienced in managing compliance with contractual commitments
- Capable of conducting structured assessments of supplier performance and applying contractual remedies
- Competent in completing supplier risk assessments and maintaining risk mitigation activities
- Able to prepare performance insights and reports for governance forums
- Proficient in developing analytical dashboards and metrics to evaluate supplier performance.

Key behavioral attributes/requirements

- Proactive in managing supplier performance and adaptable in addressing complex challenges
- Resilient and solutions-focused, maintaining a positive “can-do” attitude
- Strong influencing skills, capable of engaging with senior stakeholders
- Ability to challenge constructively and drive continuous improvement in supplier management
- Exceptional organisational skills with supreme attention to detail and reporting accuracy
- Excellent communication and interpersonal skills for building cooperative supplier relationships
- High level of integrity and professionalism in compliance and governance activities.

📌 Manager - Supplier Relationship (IT - HardwareSoftware) (Bengaluru)
🏢 BIG4
📍 Bengaluru