Key Responsibilities:

1. Ocean Operations Management:

- Lead end-to-end Ocean Import and Export operations for FCL and LCL shipments.
- Ensure timely booking, shipment execution, documentation, customs coordination, and cargo

delivery.
- Monitor vessel schedules, shipment milestones, cargo movement, and operational timelines.
- Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs, transporters, and Customs

House Agents (CHA).
- Manage shipment exceptions, operational escalations, and ensure timely resolution.
- Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where

applicable. 2. Customer & Stakeholder Management:

- Build and maintain strong relationships with customers, overseas offices, carriers, and business

partners.
- Ensure proactive communication regarding shipment status, delays, and operational updates.
- Participate in customer review meetings and support key account management.
- Resolve customer queries and escalations while ensuring high service standards.

3. Documentation & Compliance:

- Oversee preparation and verification of Bills of Lading, Shipping Bills, Delivery Orders, invoices,

and shipping documentation.
- Ensure compliance with Customs regulations, DGFT guidelines, international trade regulations, and

company SOPs. 2 This document and its contents may contain confidential information and are intended solely for the designated recipient(s). Any unauthorized use, disclosure, copying, or distribution is prohibited without prior written consent.
- Maintain complete operational documentation for audit and compliance purposes.
- Ensure documentation accuracy to minimize operational risks and delays.

4. Team Leadership & Resource Management:

- Lead, mentor, and develop the Ocean Operations team.
- Allocate responsibilities and monitor team performance.
- Conduct regular performance reviews and identify training requirements.
- Promote a culture of operational excellence, accountability, and continuous improvement.

5. Carrier & Vendor Management:





- Develop robust relationships with shipping lines, NVOCCs, transporters, warehouses, and logistics

partners.
- Monitor vendor performance and ensure agreed service levels are maintained.
- Support commercial and procurement teams during carrier negotiations.
- Ensure efficient utilization of transport and warehouse resources.

6. Process Improvement & Operational Excellence:

- Drive continuous improvement initiatives to enhance operational efficiency.
- Implement standardized processes and workflow improvements.
- Optimize turnaround time and improve shipment visibility.
- Support automation initiatives and effective utilization of ERP/TMS platforms.

7. Cost Control & Financial Management:

- Monitor operational costs and improve shipment profitability.
- Minimize detention, demurrage, storage, and other avoidable expenses.
- Coordinate with Finance for timely billing, invoicing, and revenue realization.
- Support annual budgeting and operational cost optimization initiatives.

8. Reporting & Performance Monitoring:

- Prepare and review daily, weekly, and monthly MIS reports.
- Monitor operational KPIs including shipment turnaround time, documentation accuracy, SLA

adherence, and customer satisfaction.
- Present operational performance reports and improvement plans to senior management.
- Ensure achievement of departmental objectives and business targets.
- Strong exposure to Import & Export Ocean Operations (FCL/LCL) and customer-facing operations.

Skills Required:

- Strong knowledge of Ocean Import & Export Operations.
- Expertise in FCL & LCL shipment management.
- Freight Forwarding and Shipping Line coordination.
- Customs Clearance and International Trade Documentation.
- Incoterms and global shipping regulations.
- Vendor and Carrier Management.
- Advanced MS Excel and MIS Reporting.
- ERP / TMS system knowledge.
- Leadership and Team Management.
- Customer Relationship Management.
- Analytical and problem-solving skills.
- Excellent communication and stakeholder management.
- Ability to work under pressure and manage multiple priorities.

📌 Manager-Ocean Operations (Pune)
🏢 Shavish Group
📍 Pune