- Contact on (phone hidden) (whatsapp only)
- We are looking for a detail-oriented and customer-focused CRM – Post Sales Support Executive to join our team. The ideal candidate will be responsible for handling all post-sales activities, ensuring smooth customer interactions, documentation, possession processes, and system updates. Working knowledge of Far Vision ERP is essential for this role to manage data entry, billing, and customer accounts efficiently.
- Key Responsibilities:

Customer Support & Coordination: Ø Act as the primary point of contact for customers after booking until possession and handover.

Ø Address client queries regarding payments, agreements, possession timelines, and documentation.

Ø Coordinate with internal departments such as Sales, Legal, Accounts, Projects, and Facility Management for customer-related tasks.

Ø Share timely updates with customers about project progress, milestones, and dues.

Ø Manage and resolve complaints/escalations in a professional and timely manner.

Documentation & Process Handling:

Ø Prepare and share demand letters, receipts, welcome kits, and payment schedules.

Ø Coordinate for Agreement to Sale (ATS), Sale Deeds, registration appointments, and possession formalities.





Ø Track payment status and send reminders for outstanding dues.

Ø Maintain physical and digital records of all client documents.

System & ERP (Far Vision):

Ø Enter and update customer information, transactions, and project details into Far Vision ERP.

Ø Generate reports related to collections, receipts, dues, and customer interactions through the ERP.

Ø Ensure accurate billing, receipts, and ledger maintenance using Far Vision.

Ø Reconcile CRM data with accounts and finance departments as needed.

Qualifications:

Ø Graduate in any discipline (BBA, B.Com, or related field preferred).

Ø 8-10 years of experience in a CRM / Post-Sales role in the real estate sector.

Ø Hands-on experience with Far Vision ERP software is mandatory.

Ø Strong communication and interpersonal skills (both written and verbal).

Ø Basic knowledge of MS Office (Excel, Word, Outlook).

Ø Ability to manage multiple client accounts and tasks simultaneously.

Job Types: Full time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Perks

- Leave encashment
- Provident Fund

Experience:
- minimum: 5 years (Preferred)

Work Location: In person

📌 Manager CRM (Lucknow)
🏢 Eiffel infradevelopers
📍 Lucknow