Role & responsibilities

Job Purpose To manage the overall administration and operations of the Area Office, coordinate project execution, support technical teams, maintain customer relationships, and ensure seamless communication with the Head Office for project delivery and business growth.

Key Responsibilities

1. Area Office Administration

- Manage the overall administration and day-to-day operations of the Area Office with a team strength of 50+ employees.
- Ensure office discipline, infrastructure, statutory compliance, and smooth functioning of all support activities.

2. Project Coordination & Customer Interface

- Coordinate project execution with customers, project teams, vendors, and internal departments.
- Act as the primary customer interface for project progress, delivery schedules, and issue resolution.
- Monitor project milestones and ensure timely completion.

3. Technical Support

- Provide technical guidance and support to project and service engineers in PLC, HMI, SCADA, and automation-related applications.
- Assist teams in troubleshooting and resolving technical issues whenever required.

4. Head Office Coordination

- Coordinate with the Head Office for project planning, material delivery, engineering support, commercial matters, documentation, and project management activities.
- Ensure effective communication between Area Office and HO for timely execution.

5. Contract Workforce Management

- Coordinate deployment, attendance, compliance, and performance of contractual manpower engaged at customer sites.
- Ensure adherence to company and customer requirements.

6. Legal & Statutory Compliance





- Support implementation of applicable legal, statutory, and customer-specific compliance requirements.
- Coordinate documentation and audits as required.

7. Business Development Support

- Visit customers for purchase order follow-up, enquiry discussions, RFQ clarification meetings, and relationship management.
- Support the sales team in converting enquiries into business opportunities.

8. Reporting & MIS

- Prepare and submit periodic reports on project status, resource utilization, customer issues, and sales support activities.
- Provide regular updates to the respective HOD on project management, execution status, and business development activities.

Desired Qualifications

- Bachelor's Degree in Electrical, Electronics, Instrumentation, Automation Engineering, or related discipline.
- 815 years of experience in Industrial Automation, Project Management, or Area Operations.

Desired Skills

- Strong knowledge of PLC, HMI, SCADA, Drives, and Industrial Automation.
- Project Management and customer handling skills.
- Excellent communication and interpersonal skills.
- Leadership and team coordination capabilities.
- Problem-solving and decision-making ability.
- Valuable knowledge of commercial and contractual processes.
- Proficiency in MS Office and ERP systems.

Key Performance Indicators (KPIs)

- On-time project execution.
- Customer satisfaction and responsiveness.
- Office operational efficiency.
- Project delivery coordination.
- RFQ/PO conversion support.
- Compliance adherence.
- Effective coordination with Head Office and customers.
- Team support and technical problem resolution.

📌 Manager -Area Sales Office - Automation Solutions (Gurugram)
🏢 Phiedge Talent Enhancers
📍 Gurugram