Role & responsibilities

Operational Leadership

- Lead and oversee end-to-end Air Import and Air Export operations.
- Ensure smooth execution of shipment bookings, documentation, customs clearance coordination, cargo movement, and final delivery.
- Monitor shipment lifecycle and proactively address operational exceptions.
- Ensure compliance with customer SOPs, service agreements, and operational standards.
- Drive operational excellence through standardized processes and best practices.

Customer & Stakeholder Management
- Manage relationships with key customers and serve as the escalation point for operational issues.
- Ensure timely communication and visibility of shipment status.
- Collaborate closely with Commercial, Customer Service, Finance, and Supply Chain teams.
- Develop robust partnerships with airlines, GSAs, transporters, customs brokers, and overseas agents.

Team Management & Development
- Lead, mentor, and develop a high-performing Air Freight Operations team.
- Establish performance objectives and conduct regular performance reviews.
- Identify training and development opportunities to enhance team capability.
- Ensure effective workforce planning and resource allocation.
- Compliance & Risk Management
- Ensure adherence to IATA, DGCA, Customs, Dangerous Goods, and other regulatory requirements.




- Maintain operational compliance and readiness for internal and external audits.
- Implement corrective and preventive actions to mitigate operational risks.
- Drive compliance with company policies and quality management systems.

Financial & Performance Management
- Manage operational costs and improve profitability.
- Monitor shipment-level profitability and operational productivity.
- Support billing accuracy, vendor payment validation, and receivable management.
- Identify opportunities for cost optimization and process efficiencies.

Continuous Improvement
- Analyze operational performance metrics and implement improvement initiatives.
- Drive automation and digital transformation projects within operations.
- Implement best-in-class logistics and freight forwarding practices.
- Support strategic initiatives aimed at improving customer experience and operational scalability.

Preferred candidate profile

- 12+ years of experience in Freight Forwarding and Logistics Operations, with significant exposure to Air Freight Operations.
- Minimum 5 years in a managerial or leadership role managing Air Import and Export operations.
- Experience handling large-volume operations, key accounts, and multi-stakeholder environments.
- Strong understanding of international trade regulations, customs procedures, and airline operations.

📌 Manager -Air Freight Operations (Mumbai)
🏢 Shavish Group
📍 Mumbai