Your future duties and responsibilities
Provide 24x7 production support for mainframe applications
Monitor batch jobs and online transactions using CA7, Control-M, and monitoring tools
Analyze and resolve production incidents, abends, and system failures
Perform root cause analysis (RCA) and implement permanent fixes
Handle job failures, DB2, IMS, VSAM, and file-related issues
Coordinate with development, QA, and infrastructure teams for issue resolution
Support production deployments, releases, and change management activities
Ensure SLA adherence and compliance standards are maintained
Create and maintain production support and operational documentation
Participate in shift rotations and on-call/weekend support activities
📌 Mainframe Production Support Engineer (Bengaluru)
🏢 CGI
📍 Bengaluru