Key Responsibilities

Operations Management Oversee all hotel operations during the night shift.

Ensure smooth coordination between Front Office, Housekeeping, Engineering, Security, and F&B.;

Monitor occupancy, room status, and operational readiness.

Guest Experience

Handle guest requests, complaints, and emergency situations.

Ensure VIP arrivals and late check-ins/check-outs are managed efficiently.

Maintain high standards of guest satisfaction and service recovery.

Front Office Oversight

Supervise night audit and end-of-day procedures.

Ensure accurate billing, cash handling, and revenue reconciliation.

Review arrivals, departures, and room allocations. Safety & Security Conduct regular property inspections.

Ensure compliance with fire, life safety, and emergency procedures.





Coordinate with the security team during incidents. Housekeeping & Engineering Coordination Ensure room readiness for the next day's arrivals.

Coordinate urgent maintenance requests.

Monitor cleanliness of public areas and guest floors.

Team Management

Lead and support all associates on the night shift.

Conduct shift briefings and handovers.

Ensure adherence to SOPs and grooming standards. Reporting & Compliance Prepare the Night Manager's daily report.

Escalate critical operational issues to management.

Maintain incident, maintenance, and guest complaint logs.

📌 Lobby Manager (Mumbai)
🏢 K Raheja Corp
📍 Mumbai