Role Summary

We are looking for an experienced and dynamic Associate Vice President (AVP) – Engineering to lead engineering delivery, release management, and client support operations. The ideal candidate will drive backend engineering excellence, oversee scalable microservice-based applications, and ensure high-quality delivery across multiple enterprise clients.

Key Responsibilities1. Engineering Leadership

- Lead and mentor engineering managers, team leads, and backend engineering teams.
- Drive architecture and design decisions for Java-based microservices applications.
- Establish and enforce engineering best practices, including code quality, testing standards, CI/CD, and API governance.
- Ensure timely and high-quality delivery across all client engagements.
- Manage hiring, performance reviews, career development, and succession planning.
- Foster a culture of accountability, innovation, and continuous improvement.
- Track and improve engineering KPIs such as sprint velocity, deployment frequency, and defect metrics.

1. Release Management

- Own end-to-end release lifecycle management including planning, scheduling, risk assessment, and execution.
- Define release governance processes to support zero-downtime deployments.
- Coordinate release readiness activities across engineering and DevOps teams.
- Improve CI/CD automation, rollback strategies, and deployment efficiency.
- Maintain release calendars and proactively communicate with stakeholders and clients.
- Drive continuous improvement in release predictability and change management.

1. Client Support Operations

- Oversee the client support team handling production issues and client-raised tickets.
- Define and monitor SLA/SLO adherence for response and resolution timelines.




- Lead root cause analysis (RCA) and implement permanent fixes for recurring issues.
- Establish support processes, knowledge management, and operational runbooks.
- Act as escalation point for critical client incidents and coordinate cross-functional resolution.
- Present support metrics and operational reports to leadership and clients.

Required Skills & Experience
- 13+ years of software engineering experience with at least 5 years in engineering leadership.
- Strong hands-on experience in Java, Spring Boot, Spring Cloud, and enterprise application development.
- Expertise in microservices architecture, REST APIs, event-driven systems, and distributed systems.
- Experience managing multi-layered engineering teams.
- Strong exposure to release management in multi-client or SaaS environments.
- Experience handling client-facing support operations and SLA-driven environments.
- Hands-on knowledge of cloud platforms (AWS/Azure/GCP), Docker, and Kubernetes.
- Valuable understanding of DevOps principles and CI/CD pipelines.
- Excellent stakeholder management and communication skills.
- Exposure to LLM or Agentic Engineering will be an added advantage.

Preferred Qualifications
- Bachelor’s or Master’s degree in Computer Science or related field.
- Experience with ITIL or service management frameworks.
- Familiarity with Jira, Confluence, and Agile delivery methodologies.
- Certifications in Cloud, DevOps, Agile, or Project Management frameworks are preferred.

Leadership Competencies
- Strong people leadership and team empowerment skills.
- Strategic thinking and roadmap ownership.
- Agile delivery management at scale.
- Risk identification and mitigation.
- Executive communication and stakeholder influence.
- Data-driven decision making and process improvement

📌 Leadership (AVP - Engineering) (Mumbai)
🏢 NEEMTREE INTERNET
📍 Mumbai