Position Description

Company Profile

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results.

CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Lead Software Engineer - Service Now Discovery Infra Administrator

Position: Service Now Discovery Infra Administrator

Experience: 8+ Years

Category: IT Infrastructure

Main location: Bangalore / Chennai

Position ID: J0826-0464

Employment Type: Full Time

The ServiceNow Discovery Administrator is responsible for configuring, maintaining, and optimizing the ServiceNow Discovery module to ensure accurate and efficient asset discovery and integration with the CMDB. This role involves managing both agentless and agent based discovery setups, overseeing MID Server installations, and troubleshooting discovery related issues in collaboration with other technical teams.

Key Responsibilities

- Configure and maintain the ServiceNow Discovery platform.
- Manage agentless and agent based discovery setup and configurations.
- Install, configure, and manage ServiceNow MID Servers.
- Ensure proper integration between Discovery and the ServiceNow CMDB.
- Troubleshoot and resolve Discovery issues, coordinating investigations and solutions with other team

Required Skills
- Strong experience with ServiceNow Discovery and ITOM modules.




- Hands-on experience in configuring and managing MID Servers.
- Expertise in CMDB administration, integration, and data management.
- Experience with agentless and agent-based discovery mechanisms.
- Knowledge of Discovery Patterns, Probes, Sensors, and Credentials.

Preferred Qualifications
- Experience with Service Mapping and other ITOM modules.
- Experience working in enterprise-scale ServiceNow environments.
- Familiarity with API integrations and automation tools.

Your future duties and responsibilities Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop cutting-edge solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Lead Software Engineer - Service Now Discovery Infra Administrator (Bengaluru)
🏢 CGI
📍 Bengaluru