We are looking for a senior technical leader to own the ABAP/CRM and IS-U Customer Service (CS) technical landscape for our North America utility clients for SAP services.

This is a hands-on leadership role. You will set technical direction, own solution design across CRM, IS-U/CCS and integration layers, lead a team of onshore and offshore developers, and remain accountable for the quality of what ships. You will work directly with functional consultants, client stakeholders and NA team members to translate business requirements into scalable, well-performing, standards-compliant solutions — and you will be the escalation point when things break in production.

Primary Responsibilities

Technical Leadership & Delivery Ownership

- Own end-to-end technical delivery for CRM/IS-U CS workstreams: design, build, test, deploy and hyper care.
- Lead, mentor and performance-manage a team of ABAP/CRM developers; conduct design walkthroughs, code reviews and knowledge-transfer sessions.
- Define and enforce development standards, naming conventions, code review checklists, reusable frameworks and performance benchmarks across the practice.
- Provide effort estimates, technical impact assessments and delivery plans for new functionality, change requests and RFPs; defend estimates with the client.
- Act as the final technical escalation point for critical production defects and performance incidents.

SAP CRM Technical

- Deep hands-on expertise in CRM ABAP: enhancements (BAdIs, user exits, enhancement points, AET), module pool programming, ALV and list reports, RFC/BAPI function modules, and interface development.
- CRM Web UI framework: BSP WD, UI components, views, view sets, controllers, context nodes, component usages, navigation bar and business role configuration.
- BOL/GENIL framework — including design and build of custom GENIL components and enhancement of standard object models.
- CRM customizing transaction types, item categories, action profiles, partner determination,



status management, date profiles.

SAP IS-U / Customer Service (CS)

- Technical solutioning across IS-U CCS processes: move-in/move-out, connection object and installation structures, business master data, front office (EC20/CIC), customer interaction and IC Web Client.
- Working knowledge of IS-U modules — Billing, Invoicing, FI-CA, Device Management, Meter Reading — sufficient to design integrated technical solutions and troubleshoot cross-module issues.
- Command of IS-U and CRM data structures and table relationships; ability to trace data end-to-end across CRM and ERP.

Middleware, Data & Integration

- CRM Middleware: BDoc modelling, queue management (SMQ1/SMQ2), adapter objects, replication objects, filters, delta and initial loads; monitoring, troubleshooting and root-cause analysis of stuck queues and failed BDocs.
- Master data replication (Business Partner, Products) and transactional data replication (sales and service transactions) between CRM and ECC/IS-U.
- Data migration strategy and execution: IDocs, ALE, RFC/BAPI, qRFC, tRFC, LSMW/LTMC-style approaches.
- Web services and API-based integration: SOAP, REST/OData, gateway service build and extension.
- Design and support of integration scenarios via SAP PI/PO or SAP CPI, including error handling and monitoring frameworks.

Quality, Performance & Lifecycle

- Modern ABAP coding standards (ABAP 7.4+ syntax, ABAP Objects, clean code principles), performance analysis and tuning using SAT/ST05/ST12/SQL trace, and remediation of high-cost objects.
- Assess and remediate technical objects impacted by support packs,



enhancement packs, upgrades and S/4HANA or C4C transition activities; resolve SPAU/SPDD conflicts.
- Author and review technical specifications from functional specs; ensure traceability from requirement through to test evidence.
- Define unit, cycle and integration test scenarios covering the full business scope; create required master data and drive defect resolution through to closure.
- Champion DevOps and transport hygiene: transport management, code quality gates (ATC/Code Inspector), and documentation standards.

Minimum Qualifications

- Bachelor's degree in MIS, Computer Science, Engineering or a related field.
- 10-15 years of SAP experience, with a solid majority in CRM ABAP development and technical design.
- 5+ years in an SAP Utilities (IS-U/CCS) environment, including Customer Service processes.
- 3+ years leading technical teams — task allocation, code review, mentoring and delivery accountability.
- Demonstrated ownership of at least two full-lifecycle SAP implementations or major rollouts, plus production support experience.
- Proven depth in CRM Middleware troubleshooting and CRM-ERP data replication.
- Excellent verbal and written communication skills; comfortable presenting to and negotiating with client stakeholders.
- Ability to work overlapping hours with North America teams as engagements require.

Desired Skills

- Formal SAP training or certification (CRM, IS-U, ABAP or S/4HANA).
- Exposure to S/4HANA Utilities, SAP C4C / Sales & Service Cloud, or CRM-to-C4C migration.
- Experience with SAP Fiori/UI5 and OData service development for utility scenarios.
- Familiarity with SAP BRIM/Convergent Invoicing, EDM or AMI integration.
- Experience with agile delivery, JIRA/Azure DevOps, and automated regression testing tools.
- Prior experience delivering for North American utility clients (regulated market processes, ISO/RTO interactions).

📌 Lead SAP CRM / IS-U Customer Service (CS) Technical Consultant (Telangana)
🏢 Tachyon Technologies
📍 Telangana