About the Role

We are looking for a strategic and hands-on leader to drive our mobile-first digital ecosystem across customers, partners, and internal stakeholders. This role will build and scale digital journeys across mobile apps, APIs, partner integrations, and self-service platforms — improving customer experience, speeding claims, and enabling new digital revenue models. You will work closely with Product, Technology, Claims, Distribution, and External Partners to deliver a seamless, secure, and connected insurance experience.

Key Responsibilities

1️⃣ Strategy & Roadmap

- Define the mobility and digital ecosystem roadmap across lines of business (health, motor, life, etc.).
- Identify opportunities for new mobile journeys, super-app capabilities, and partner integrations.
- Convert business goals into clear product requirements and feature backlogs.

2️⃣ Product & Experience Delivery

- Own end-to-end mobile journeys: onboarding, e-KYC, policy issuance, renewals, claims, payments, support.
- Work with UX/UI to design simple, intuitive app experiences.
- Lead pilots, A/B experiments, and adoption strategies.

3️⃣ Ecosystem & Partner Integrations

- Build partnerships with: hospitals, garages, diagnostics, telematics
- payment gateways & wallets
- wellness & wearable platforms
- verification & e-signature service providers
- Oversee API integrations and data exchange frameworks.

4️⃣ Technology Collaboration

- Work with Engineering to deliver scalable mobile platforms.
- Ensure performance, security, and interoperability with legacy core systems.
- Prioritize backlog, write user stories,



and participate in sprint planning.

5️⃣ Data, Insights & Compliance

- Use analytics to drive personalization, churn reduction, and digital adoption.
- Track KPIs: app installs, engagement, claims TAT, conversion, NPS.
- Ensure compliance with regulatory, privacy, consent, and cybersecurity standards.

Required Skills & Experience

- 6-10 years of experience in digital product / mobility / platform ecosystem roles (preferably in insurance, fintech, health tech, or SaaS).

Robust understanding of:
- insurance lifecycle (onboarding → underwriting → claims)
- APIs, integrations, microservices concepts
- mobile apps, onboarding, e-KYC, payments, notifications.
- Proven experience launching mobile products at scale.
- Ability to translate business needs into product requirements.
- Experience working in Agile / Scrum environments.
- Strong stakeholder management and partner negotiation skills.

Good to Have

- Experience with telematics, UBI, wellness programs, or partner marketplaces.
- Background in Insurtech, BFSI, or regulated industries.
- Knowledge of security, consent frameworks, and data privacy.
- Exposure to analytics tools, dashboards, and customer journey mapping.

Key Competencies

- Customer-first mindset
- Strategic thinking with execution discipline
- Collaboration and influencing skills
- Problem-solving and decision-making
- Strong communication & presentation skills

What We Offer

- Opportunity to shape the future of digital insurance
- High-impact role with visibility across leadership
- Collaborative, innovation-driven culture
- Competitive compensation and growth opportunities

📌 Lead-Digital Ecosystem & Mobility (Mumbai)
🏢 Magma General Insurance
📍 Mumbai