About The Opportunity

Mindtel is a fast-scaling IT services and digital transformation partner empowering enterprises across India with resilient, cloud-native infrastructure and intelligent IT operations. We specialize in bridging the gap between complex enterprise systems and seamless user experiences—delivering proactive L2/L3 support, automation, and operational excellence for mission-critical applications across hybrid environments.

Role & Responsibilities

- Lead end-to-end troubleshooting and resolution of escalated L2/L3 application issues across web, mobile, and SaaS platforms for enterprise clients.
- Design and implement automation scripts (Python/Bash/PowerShell) to reduce MTTR and eliminate repeat incident patterns.
- Collaborate with DevOps and SRE teams to harden application reliability, performance, and monitoring via Prometheus, Grafana, Splunk, or Datadog.
- Own SLA compliance for critical systems—conduct root cause analysis (RCA), document knowledge bases, and drive post-mortems for high-severity outages.




- Support and mentor junior engineers; establish SOPs, runbooks, and escalation frameworks to scale support operations.
- Partner with product and engineering teams to triage production bugs, validate fixes, and ensure seamless deployment rollbacks when needed.

Skills & Qualifications Must-Have

- Python
- Bash
- PowerShell
- Linux/Unix
- Windows Server
- Splunk
- Prometheus
- Grafana

Preferred

- Ansible
- ServiceNow
- Jira Service Management

Advantages & Culture Highlights

- 100% remote-first culture with flexible work hours and location independence across India.
- Access to cutting-edge tools and cloud platforms with opportunities to upskill in DevOps, SRE, and automation.
- Performance-driven bonuses, regular hackathons, and recognition for innovation in incident resolution.

Skills: automation,platforms,application,it,cloud,bash,enterprise,operations,devops

📌 Lead Applicantions Engineer (IT Operation//support must) (India)
🏢 MG
📍 India