– HO Operations

L4 Designation EXEC MGR Department Operations - Customer Service Level L4 Employment Type Full time Location Hyderabad Reporting Manager Title ASSISTANT MANAGER Language Marathi, Hindi & English Travel No Academic Qualification Any Graduate Work Experience 2 years of minimum experience Domain Knowledge (Preferable) NBFC, Banking, BFSI, Financial Services Key Responsibilities End to End closure of customer email/ Grievance Coordination with respective team for closure of the cases

Coordination with departments and sharing of RCA

Monthly presentation of MIS/PPT Preparation and Updation of SOP’s

Process improvement

Handling cancellation process Key Performance Indicators

Technical Skills: Resolution of customer escalations & Complaints within TAT

RCAs and Improvement in the processes to control escalations

Improvement in customer request resolution %

Cancellation of cases within TAT Key Skill Required Customer centric attitude

Excellent communication skills

Coordination skills

Team and coordination skills Additional Role Details Work-Schedule 5 Days/week Hiring Local/Pan-India Candidates Local Candidate Additional Comment (if any) -

📌 Operations - Customer Service - TS - Hyderabad - BACL
🏢 bajajauto
📍 Hyderabad