Key Skills

Advanced Windows/mac/linux Troubleshooting, Active Directory Group Policy Management, Server Basics, Networking (tcp/ip, Dns, Dhcp, Vpn, Firewalls), Virtualization Basics (vmware/hyper-v), Office 365/exchange Administration, Endpoint Security Tools, Scripting Basics (powershell/bash), Ticketing Itsm Tools, Root-cause Analysis, Mentoring L1 Staff

We are looking for a skilled L2 IT Support Engineer to strengthen our IT Operations/Service Desk team. This role sits between frontline support and specialized infrastructure teams, handling escalated tickets that require deeper diagnostic skills, system administration knowledge, and cross-functional coordination. The ideal candidate is a solid problem-solver who can independently investigate root causes, manage moderately complex infrastructure tasks, and guide L1 engineers on tricky issues, while maintaining high service quality within SLA commitments.

This position is open for an online interview. You can start by registering, downloading the app, and beginning your interview at your convenience.

I have carefully reviewed all the details of this and would like to start the interview immediately.

📌 IT Support Engineer (Kolkata)
🏢 Teckvalley India
📍 Kolkata