? We're Hiring: Key Account Manager! ?

We are looking for an experienced Key Account Manager to join our dynamic team in Mumbai. The ideal candidate will have a proven track record of managing key accounts, fostering strong client relationships, and driving business growth. You will play a pivotal role in ensuring customer satisfaction and maximizing revenue opportunities.

? Location: Mumbai, India

⏰ Work Mode: Work from Office

? Role: Key Account Manager

Key Responsibilities

1. Enterprise Account Management & CXO Engagement

- Serve as the principal strategic partner and primary point of contact for key enterprise users and stakeholders across your account portfolio.

- Build, maintain, and deepen trust-based relationships with enterprise CXOs, Legal Counsel, Collection Heads, and Business Unit Leaders.

- Develop and execute strategic account plans aligned with revenue milestones and client business goals.

2. Revenue Expansion & Commercial Strategy

- Proactively identify upselling and cross-selling opportunities across existing key accounts to maximize recurring revenue.

- Negotiate contract terms, renewals, and commercial agreements to ensure sustainable profitability and competitive positioning.

- Analyze client usage patterns, adoption rates, and operational metrics to drive ongoing account health and platform stickiness.

3. Cross-Functional Operations & Execution Excellence

- Work closely with internal operations, tech, and service delivery teams to strategize daily workflows and streamline execution pipelines.

- Bridge communication between external client stakeholders and internal delivery teams to ensure strict SLA compliance.

- Establish operational workflows that increase execution efficiency, reduce turnaround times, and lower cost overheads.

- Coach internal teams and client stakeholders on platform upgrades, new feature implementations, and process enhancements.

4. Issue Resolution & Risk Mitigation





- Act as the direct escalation point for critical operational bottlenecks or complex account issues, resolving disputes with speed and clarity.

- Identify systemic user challenges, translate them into actionable feedback, and collaborate with product teams to enhance solutions.

5. Market Insights & Client Strategy

- Maintain deep market intelligence regarding evolving industry trends, legal technologies, and competitor offerings.

- Share domain insights and data-backed recommendations with enterprise clients to help them optimize their internal operational strategies.

Ideal Candidate Profile

Qualifications & Skills

- Experience: 4–5+ years of dedicated experience in B2B Key Account Management or Enterprise Customer Success with proven ownership of high-value enterprise accounts.

- Leadership: At least 1+ year of experience leading cross-functional execution or account delivery teams on enterprise projects.

- Industry Background: Robust preference for experience within B2B SaaS, LegalTech, BFSI (Banks, NBFCs), Fintech, or Insurance sectors.

- CXO Engagement: Proven track record of presenting to and building long-term working relationships with CXOs and Senior Business Heads.

- Tech & Analytical Skills: Advanced proficiency in MS Excel, data reporting, CRM systems (Salesforce, HubSpot, Zoho, etc.), and pipeline management tools.

- Communication & Negotiation: Exceptional written and verbal communication skills, paired with strong commercial negotiation capabilities.

- Mobility: Willingness to travel nationally within India to meet key enterprise clients when required.

Key Competencies

- Extreme Ownership: Takes end-to-end accountability for client health, revenue expansion, and operational efficiency.

- Resilience & Drive: An enterprising, solution-oriented attitude that thrives under fast-paced enterprise environments.

- Integrity & Trust: Deep commitment to build and maintain trust across internal teams and external client ecosystems.

Ready to take your career to the next level? ? Apply now and be a part of our success journey!

📌 Key Account Manager (Mumbai)
🏢 Tap Growth ai
📍 Mumbai