– Key Account Management (KAM)

Location: Colaba, Mumbai Employment Type: Full-time | Work from Office

Working Days: Monday to Friday

Shift Timing: 10:00 AM – 7:00 PM

About the Role

We are looking for an experienced * Key Account Management (KAM) to manage and grow relationships with enterprise clients. The ideal candidate should have 6–8 years of hands-on experience in Key Account Management**, with a proven track record of managing strategic accounts, driving client engagement, ensuring customer success, and identifying business growth opportunities.

This role requires an individual who can build long-term client relationships, collaborate effectively with cross-functional teams, and serve as a trusted advisor to key stakeholders. The candidate will play a critical role in ensuring client satisfaction, driving revenue growth, and strengthening the organization's enterprise presence.

Key Responsibilities

Key Account Management

* Own and manage a portfolio of enterprise accounts, serving as the primary point of contact.

- Build and maintain strong relationships with CXOs, business heads, and key decision-

makers.
- Conduct regular business reviews to understand client objectives and align services accordingly.
- Ensure long-term account retention through proactive engagement and strategic planning.
- Develop account plans and maintain a clear understanding of each client's business goals.

Client Success & Relationship Management

* Understand client requirements and coordinate with internal teams to ensure seamless service delivery.
- Monitor account health and resolve client concerns within defined timelines.
- Drive adoption of products, services, and new initiatives among existing clients.




- Maintain high levels of customer satisfaction and strengthen long-term partnerships.
- Identify risks proactively and implement measures to improve customer experience.

Revenue Growth

* Identify opportunities for upselling, cross-selling, and account expansion.
- Collaborate with sales and internal teams to maximize revenue from existing clients.
- Support commercial discussions, renewals, and contract negotiations.
- Achieve account growth targets through strategic engagement and business development initiatives.

Stakeholder Management

* Act as a bridge between clients and internal departments, including Operations, Product, Finance, and Leadership.
- Ensure timely communication regarding project updates, deliverables, and client expectations.
- Escalate and resolve critical issues while maintaining strong client relationships.
- Present account performance updates and strategic recommendations to senior stakeholders.

Operational Coordination

* Coordinate with cross-functional teams to ensure timely execution of client deliverables.
- Monitor workflows and identify opportunities to improve operational efficiency.
- Maintain accurate records of client interactions, account updates, and action items using CRM tools.
- Ensure adherence to internal processes and service standards.

Market Intelligence

* Stay updated on industry trends, market developments,



and competitor activities.
- Provide clients with relevant insights and strategic recommendations.
- Share market intelligence with internal teams to support product and business decisions.

Desired Candidate Profile

* **6–8 years of experience exclusively in Key Account Management or Enterprise Account Management.**
- Experience handling enterprise or B2B clients is mandatory.
- Proven track record of managing strategic accounts and driving business growth.
- Solid experience engaging with CXOs and senior business stakeholders.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Office, particularly Excel and PowerPoint.
- Experience working with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools.
- Comfortable traveling within India for client meetings when required.
- Highly proactive, customer-focused, and result-oriented.

Preferred Industry Background

Candidates from any of the following industries will be preferred:
- SaaS
- FinTech
- Legal Technology
- Financial Services
- Insurance
- Enterprise Technology
- B2B Services
- Consulting

Compensation

* CTC: Up to ₹18 LPA (depending on experience and interview performance)

- Experience: 6–8 Years

Why Join?

* Opportunity to manage high-value enterprise accounts.
- Direct exposure to CXO-level stakeholder management.
- Fast-paced, collaborative, and growth-oriented work environment.
- High ownership with excellent career progression opportunities.
- Five-day work week with leadership visibility and strategic responsibilities.

📌 Key Account Manager (Colaba)
🏢 Tap Growth ai
📍 Colaba