About The Role A leading global financial services firm is seeking a skilled ITSM Incident Management Analyst to join their dynamic team in Pune.

Key Responsibilities

- Incident Management: Execute ITSM incident management processes, identify root causes, and implement effective resolution strategies.
- Process Improvement: Continuously improve incident management processes, procedures, and tools to enhance efficiency and reduce downtime.
- Data Analysis: Analyze incident data to identify trends, patterns, and opportunities for improvement.
- Automation: Leverage automation tools to streamline incident management tasks and reduce manual effort.
- Collaboration: Collaborate with cross-functional teams to ensure timely incident resolution and effective communication.
- Reporting: Generate accurate and timely reports on incident metrics and key performance indicators.

Qualifications And Experience

- 5+ years of experience in ITSM incident management
- Strong understanding of ITIL frameworks and best practices
- Proficiency in ITSM ticketing tools, particularly ServiceNow
- Advanced skills in PowerBI for data analysis and reporting




- Excellent communication and problem-solving skills
- Experience with automation tools and scripting languages
- Knowledge of data center operations, Windows administration, virtualization, and networking
- Familiarity with Confluence, Azure DevOps, and monitoring tools

What We Offer

- Market-competitive salary and benefits package
- Opportunity to work on cutting-edge projects
- A collaborative and supportive work environment
- Potential for career growth and development

Join a Global Leader This is an exciting opportunity to contribute to the success of a global financial institution. If you are passionate about incident management and IT service delivery, we encourage you to apply. Please apply for a resume online, and the digitalxnode evaluation team will reach out to you in case your profile gets screen-selected. We will keep your data in our repository, and our team may reach out to you for other positions.

Technology: IT

Job Type: Full Time

Job Location: Pune

Work Mode: Hybrid

Experience: 3 Years

Work Shift: UK

📌 ITSM Incident Management Analyst (Pune)
🏢 DigitalXNode
📍 Pune