Location: Financial District, Hyderabad

Work Mode: Full-time, Work from Office (5 Days a Week) Shift Timing: Aligned with the CEST (Central European Summer Time) Notice Period: Candidates who can join within 15 days

Role Overview

We are seeking a motivated and skilled ServiceNow skilled with strong knowledge of the ServiceNow platform, particularly the ITSM module. The ideal candidate will be responsible for managing incident queues, ensuring timely updates and resolutions, and collaborating effectively with stakeholders and team members.

This role is ideal for someone who is eager to expand their expertise across the entire ServiceNow platform and work closely within a collaborative team environment.

Key Responsibilities

- Manage and monitor incident queues, ensuring timely triage, updates, and resolution of incidents.
- Maintain accurate incident records and provide regular status updates to stakeholders.
- Support day-to-day ITSM processes including Incident, Request, and Problem Management.
- Collaborate with internal teams to troubleshoot issues and ensure service delivery excellence.
- Demonstrate strong communication skills while interacting with users, customers, and cross-functional teams.
- Learn and adapt quickly to new tasks, technologies, and ServiceNow capabilities.
- Contribute to continuous service improvement initiatives within the ServiceNow ecosystem.




- Work effectively within a team of 4 members while supporting operational and project-related activities.

Required Skills & Experience

- 3-4 years of experience working with ITSM platforms.
- Strong understanding of scrips and technical aspects of the system
- Strong understanding of the ServiceNow platform, with hands-on experience in the ITSM module.
- Experience managing and supporting incident queues.
- Good understanding of ITIL-based service management processes.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to learn quickly and adapt to changing business requirements.

Preferred Qualifications

- Prior experience in ServiceNow Incident Management operations.
- Exposure to additional ServiceNow modules beyond ITSM.
- ServiceNow and/or ITIL certifications are an added advantage.

Working Requirements

- Willingness to work in CET (Central European Time) hours.
- Keen interest in exploring and gaining exposure to the entire ServiceNow platform.
- Comfortable working in a collaborative team environment consisting of 4 team members.

Key Attributes

- Strong scripting and debugging skills
- Proactive and customer-focused mindset.
- Strong ownership and accountability.
- Team player with excellent collaboration skills.
- Quick learner with a passion for continuous improvement and platform growth.

📌 Itsm Manager (Hyderabad)
🏢 AIonOS
📍 Hyderabad