About the Role

We are looking for a motivated IT Support / Desktop Support Engineer to provide Level 1 technical support to end users. The candidate will be responsible for troubleshooting hardware, software, operating system, network, and account-related issues while ensuring smooth day-to-day IT operations.

Key Responsibilities

- User Support &
- Ticketing:

- Log, prioritize, and resolve incoming Level 1 support tickets via ticketing tools, email, or in-person requests.

- Provide remote and face-to-face assistance for operating system, email, and application errors.

- Hardware &

- Software Setup:

- Configure, deploy, and maintain desktop PCs, laptops, monitors, printers, and peripheral devices.

- Install and update operating systems (Windows 10/11, macOS, Linux) and essential productivity software (Microsoft 365, Google Workspace, AV tools).

- Access &

- Account Management:

- Assist with user onboarding and offboarding by setting up Active Directory / Entra ID accounts, mailboxes, and security permissions.

- Perform routine password resets and troubleshoot multi-factor authentication (MFA) issues.

- Basic Network &

- System Administration:

- Troubleshoot basic connectivity issues involving Wi-Fi, LAN cables, VPN access, and DNS settings.





- Maintain system updates, security patches, and basic antivirus compliance across endpoints.

- Asset &

- Documentation:

- Maintain precise records of IT assets, serial numbers, and equipment assignments.

- Write brief internal technical notes and user-facing troubleshooting guides.

Requirements &

- Qualifications

- Education: Diploma or Bachelor’s degree in Computer Science, Information Technology, Computer Applications (BCA/B.Sc), or a related technical discipline.

- Technical Skills:

- Fundamental understanding of computer hardware components, assembly, and desktop troubleshooting.

- Familiarity with Windows OS administration and basic networking concepts (TCP/IP, DHCP, DNS, LAN/WAN).

- Exposure to Microsoft 365 administration, Active Directory, or Cloud workspace environments is a plus.

- Soft Skills:

- Strong logical problem-solving abilities and willingness to learn new technologies.

- Explicit oral and written communication skills for assisting end-users patiently.

- Ability to prioritize daily tasks and collaborate effectively within a team environment.

Work Location: In person

📌 IT SUPPORT (Coimbatore)
🏢 Techsmew Innovation
📍 Coimbatore