Company Description PalZee is an end-to-end platform designed for content creators and talent managers, helping them spend more time creating and less time managing tools, emails, and contracts. The platform connects daily productivity with brand monetization, providing a unified space to manage creative work and business operations.

Key features include an AI-powered studio for script generation and video tools, a brand hub with live media kits and an in-app marketplace, and operations tools for invoicing, contracts, and team workflows. PalZee focuses on simplifying the creator economy by offering powerful yet easy-to-use tools. The team is driven by the mission to streamline the path from content creation to getting paid.

Role Description The IT Support Specialist is a full-time, on-site role based in Kanpur. This role is responsible for providing daily technical support to internal teams, resolving hardware and software issues, and ensuring the smooth operation of desktop computers and related systems.

The specialist will respond to help desk tickets, diagnose and troubleshoot technical problems, and escalate issues when necessary. They will assist with system installations, updates, and configurations, maintain IT inventory,



and support users with productivity and collaboration tools that underpin PalZee’s platform. The role involves close collaboration with other departments to minimize downtime, improve system reliability, and contribute to ongoing IT process improvements.

Qualifications

- Candidates should possess strong skills in Technical Support and Help Desk Support, including handling support tickets and user inquiries.
- Candidates should possess skills in Troubleshooting and Desktop Computers, with the ability to diagnose and resolve hardware and software issues.
- Candidates should possess foundational knowledge in Information Technology, including operating systems, networks, and common business applications.
- Relevant experience in on-site IT support or a similar role in a fast-paced tech or startup environment is beneficial.
- Solid communication skills, a customer-focused mindset, and the ability to work collaboratively with cross-functional teams are important.
- A diploma or degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred.
- Familiarity with ticketing systems, remote support tools, and basic network troubleshooting is an advantage.

📌 IT Support Specialist (Kanpur)
🏢 PalZee
📍 Kanpur