Key Responsibilities

1. IT Operations Management

- Own end-to-end IT operations across desktops, servers, network infrastructure, and core enterprise applications.
- Ensure high availability, security, and service quality for all IT services.
- Drive operational excellence by implementing scalable IT support processes.

- Infrastructure & User Management

- Administer Active Directory and Microsoft 365 environments, including user provisioning, access management, licensing, and email security.
- Oversee network infrastructure including LAN/WAN, switches, routers, Wi-Fi, firewalls, and ISP connectivity.
- Manage backup and disaster recovery processes, ensuring business continuity through regular testing and compliance with RPO/RTO objectives.

- IT Service Management

- Lead IT support operations aligned with ITIL best practices covering Incident, Problem, Change, and Request Management.
- Utilize ITSM, monitoring,



and automation tools to improve service delivery and operational efficiency.
- Ensure timely resolution of incidents while maintaining high service standards.

- Vendor & Asset Management

- Manage IT vendors and service providers, monitor SLAs, and resolve escalations.
- Oversee IT asset lifecycle management including procurement, allocation, tracking, and retirement of hardware and software assets.

- Team Leadership & Stakeholder Management

- Build, mentor, and lead the IT Support team while establishing clear ownership, escalation paths, and performance standards.
- Collaborate with business stakeholders to prioritize IT initiatives and provide regular operational updates to leadership.
- Drive continuous improvement through automation and adoption of up-to-date IT support technologies, including AI-enabled tools.

📌 It Support Manager (Ahmedabad)
🏢 Spectrum Talent Management
📍 Ahmedabad