IT Support Engineer

Location: bengaluru

Experience: 2–4 Years

Salary: ₹7–12 LPA, depending on experience and interview performance

Job Summary

We are looking for an IT Support Engineer to provide day-to-day IT support to 150+ users across the SEA region.

The role will focus on Tier 1 IT Support, Microsoft 365, Microsoft Intune, endpoint management, IT asset management, security, and regional IT operations.

Key Responsibilities

- Provide Tier 1 IT support through remote and onsite support across SEA.
- Troubleshoot Windows laptops/desktops, Wi-Fi, VPN, networks, printers and file access.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
- Perform basic Microsoft 365 administration, user provisioning, license assignment, password resets and MFA support.
- Enroll and manage corporate devices through Microsoft Intune.
- Monitor endpoint compliance, antivirus/EDR, patching, encryption and OS updates.
- Maintain IT asset and device inventory across SEA.
- Coordinate with vendors for IT procurement, delivery, warranty and repairs.
- Manage IT tickets and ensure timely resolution as per SLAs.
- Support ISO 27001 security and audit requirements.
- Work closely with Group IT on IT projects, security, standardization and digital adoption.

Requirements
- Diploma/Degree in IT, Computer Science or related field.
- 2–4 years of hands-on IT Support experience, preferably in a regional or multi-site environment.




- Strong experience with Microsoft 365 administration and support.
- Good knowledge of Windows 10/11.
- Experience with Microsoft Intune or similar endpoint management tools preferred.
- Knowledge of LAN, Wi-Fi, VPN, IP and DNS.
- Familiarity with IT ticketing systems and ITIL-style support processes.
- Knowledge of endpoint security, antivirus/EDR and patch management.
- Strong English communication skills.
- Ability to work independently and support users across different countries/time zones..

Pay: Up to ₹100,000.00 per month

Benefits

- Commuter assistance
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Work from home

Application Question(s):
- How many years of hands-on IT support experience do you have in a regional, multi-site, or multi-country workplace?
- What level of experience do you have with Microsoft 365 administration, including user provisioning, license management, MFA, Outlook, Teams, OneDrive, and SharePoint?
- Do you have hands-on experience with Microsoft Intune or another endpoint management platform? If yes, what device management and compliance activities have you handled?
- Are you experienced in troubleshooting Windows 10/11, LAN/Wi-Fi/VPN, DNS, printing, file access, and endpoint security issues for end users?
- Are you comfortable providing remote and onsite IT support across different countries/time zones, including occasional travel to SEA offices or project sites?

Work Location: In person

📌 IT Support Engineer (Bengaluru)
🏢 Axiona Health
📍 Bengaluru