Role & responsibilities

End-user support

- Provide L1 support for desktops, laptops, printers, scanners, barcode devices, and IT accessories.
- Acknowledge and resolve user issues received via the IT Helpdesk ticketing system, phone, email, or walk-ins.
- Troubleshoot and diagnose hardware, operating systems (OS), and peripheral-related issues.
- Install, configure, and maintain Windows operating systems and standard business applications.

Hardware management

- Diagnose and repair desktop, laptop, printer, and peripheral hardware faults.
- Coordinate warranty claims and collaborate with external vendors for hardware failure resolutions.
- Perform hardware upgrades including RAM, SSD/HDD replacements, and peripheral installations.
- Maintain an optimal inventory of IT assets and critical spare parts.

Network & connectivity support

- Troubleshoot basic connectivity issues across LAN, Wi-Fi, and VPN infrastructure.
- Assist end-users with cloud-based productivity suites including Microsoft 365, Teams, and email configuration.
- Escalate complex network or infrastructure issues to the L2/L3 engineering teams seamlessly.

Manufacturing IT support

- Support shop-floor PCs, terminals, industrial barcode scanners, and specialized label printers.
- Ensure minimal downtime of critical, production-related IT equipment to avoid plant delays.
- Coordinate with ERP and core application teams to troubleshoot localized access issues.

IT asset management & compliance





- Maintain accurate records of all IT assets throughout their lifecycle (allocation, movement, return, and disposal).
- Track active contracts including AMCs, warranties, and hardware replacement schedules.
- Log and update all helpdesk tickets accurately while maintaining comprehensive resolution records.
- Follow IT security policies and standard operating procedures (SOPs) to assist in internal IT compliance audits.

Required skills & qualifications

Technical skills

- Strong troubleshooting skills for modern desktop and laptop hardware architectures.
- Proficiency in administration of Windows 10/11 operating systems.
- Basic understanding of Active Directory (AD), Microsoft 365 environments, and core networking concepts (TCP/IP, DNS, DHCP).
- Hands-on experience with enterprise printers, scanners, barcode devices, and industrial peripherals.
- Familiarity with ITSM / helpdesk ticketing tools.

Soft skills

- Excellent communication and interpersonal skills to handle diverse user queries.
- Strong problem-solving capabilities under tight timelines.

Educational qualification

- Diploma / B.Tech / BCA / B.Sc. in IT, Computer Science, Electronics, or a related technical field.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are highly preferred.

Preferred experience

- 2-5 years of hands-on IT service desk or desktop support experience.
- Prior experience working within a manufacturing, logistics, or industrial workplace.

📌 It Hardware And Software Engineer (New Delhi)
🏢 Mittal Electronics
📍 New Delhi