Job Requirement

We are looking for a Technical Support Desk skilled who can manage:

- Manage incident and service request tickets using Manage Engineer, ensuring timely resolution and accurate documentation.
- Log, track, update, and resolve incidents and service requests using the ticketing tool – ManageEngine.
- Deliver first-level technical support to end users, resolving hardware, software, network, printer, and scanner issues within SLA targets.
- Coordinate with OEMs and vendors for hardware repairs, software issues, and warranty services.
- Coordinate with customers for preventive maintenance activities and maintain accurate records.
- Escalate complex technical issues to higher-level support when required.
- Create and maintain technical documentation, SOPs, and knowledge base articles to improve support efficiency.
- Follow IT security policies, data protection standards, and best practices while supporting users and systems.





Must Have
- Minimum 2–3 years of working experience in Network and Server/PC support tickets.
- Good communication skills in English.
- L1-level knowledge of routing/switching & basic Firewall configuration and working.
- Basic knowledge of Wi-Fi configuration and working.
- Vendor management knowledge.
- Basic understanding of Microsoft AD roles, Backup Server & File Server.
- PC troubleshooting for recovery, Windows issues & hardware-related issues (coordination with OEM).
- L1-level knowledge of CCTV and Access Control.
- Ability to prioritize tasks, manage multiple tickets, and work within SLA targets.

Pay: ₹8,086.00 - ₹45,934.03 per month

Experience

- IT Helpdesk: 3 years (Required)

Work Location: In person

📌 IT Helpdesk Engineer (Gurugram)
🏢 Acute Informatics
📍 Gurugram