– IT Executive

Industry: Cooling Towers & Industrial Equipment Manufacturing

Location: Gurugram , Udyog Vihar Phase-5

Job Summary

We are looking for an IT Executive to manage day-to-day IT infrastructure, hardware, software, network, user support, cybersecurity, and IT systems across our Head Office and manufacturing facility. The candidate will be responsible for ensuring smooth and uninterrupted IT operations for office and factory users.

Required Skills & Qualifications

- Bachelor's degree/diploma in IT, Computer Science, Information Technology, or a related field.
- 1–3 years of experience in IT support/infrastructure management, preferably in a manufacturing environment.
- Good knowledge of Windows, MS Office, networking, LAN/WAN, Wi-Fi, printers, hardware and software troubleshooting.
- Basic understanding of TCP/IP, DNS, DHCP, routers, switches, firewalls, and VPNs.
- Experience with CCTV and biometric/access-control systems will be preferred.
- Knowledge of ERP/SAP and Microsoft 365 will be an added advantage.
- Ability to independently handle IT requirements at both corporate office and factory locations.
- Good vendor-management and troubleshooting skills.
- Solid communication and interpersonal skills.

Key Responsibilities

- Manage and maintain computers, laptops, printers, scanners, servers, switches, routers, and other IT hardware.
- Provide day-to-day technical support and troubleshooting to employees for hardware, software, network, email, and system-related issues.
- Install, configure, and maintain Windows OS, MS Office, antivirus, applications, and other required software.
- Monitor and maintain LAN, Wi-Fi, internet connectivity, VPN, and network infrastructure.
- Manage user accounts, access rights, passwords, email IDs, and system permissions.
- Maintain IT infrastructure at both Head Office and Factory, including coordination with local users and vendors.
- Handle CCTV, biometric attendance systems, access-control systems,



and related IT/networking requirements.
- Ensure regular data backup and assist in data recovery and business continuity activities.
- Maintain proper records of IT assets, hardware, software licenses, AMC contracts, warranties, and inventory.
- Coordinate with external IT vendors, internet service providers, software providers, and AMC agencies for installations, repairs, and maintenance.
- Monitor IT security and ensure implementation of antivirus, firewall, password policies, access controls, and basic cybersecurity practices.
- Support and troubleshoot ERP/SAP or other business applications used by departments such as Purchase, Sales, Projects, Accounts, HR, Production, and Stores.
- Assist users with Microsoft 365/Outlook, email configuration, Teams, cloud applications, and other collaboration tools.
- Identify recurring IT issues and implement solutions to improve system reliability and employee productivity.
- Maintain proper documentation of IT infrastructure, network diagrams, configurations, passwords/access records, and troubleshooting activities.
- Support IT requirements for new employee onboarding and exit, including system allocation, email creation, access provisioning, and recovery of company assets.
- Ensure timely renewal of software licenses, domains, SSL certificates, antivirus, AMC, internet services, and other IT subscriptions.
- Assist management in implementing IT policies, SOPs, data-security measures, and technology improvements.
- Conduct periodic checks of IT systems and recommend hardware/software upgrades and cost-effective technology solutions.
- Maintain IT support tickets/issue logs and provide periodic reports to management.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Can you join immediately ??

Experience:
- IT support: 2 years (Required)

Work Location: In person

📌 IT Executive (Gurugram)
🏢 Paltech Cooling Towers u0026 Equipments
📍 Gurugram