Role & responsibilities

Requirement IT Admin for Software

Years of Exp – 3 – 7 years

Qualification – Diploma / Degree

Work location – Vadodara/Mumbai/Pune/BLR/Chennai/Mysore/HYD

Mandatory skills –

- Troubleshoot, and resolve tickets , maintain clear and structured ticket documentation , installing a software .
- Resource who can understand - Engineering simulation software ( experience is not must ) .
- Communication must be good

Role Overview Provide first-line support for engineering simulation applications (e.g., Ansys, FEA/CFD tools). Handle user incidents and service requests, develop knowledge resources (FAQs, guides), and help standardize support processes across multiple simulation platforms to ensure efficient and consistent user experience.

Key Responsibilities

Incident & Request Handling

- Act as first point of contact for simulation tool users
- Triage, troubleshoot, and resolve tickets (e.g., licensing, job failures, access issues)




- Escalate complex issues to second-line support or vendors
- Maintain clear and structured ticket documentation

Knowledge Management

- Create and maintain FAQs, knowledge base articles, and troubleshooting guides
- Convert recurring issues into reusable documentation
- Promote self-service through structured knowledge resources

Standardization

- Support implementation of standardized workflows across simulation tools
- Ensure consistency in ticket handling, categorization, and resolution
- Identify trends and contribute to continuous improvement initiatives

User Support & Communication

- Provide transparent guidance to users with varying technical backgrounds
- Communicate status, resolutions, and best practices effectively
- Gather feedback to improve support quality and usability

📌 IT Admin software (Mumbai)
🏢 Idexcel
📍 Mumbai