Company Description Get Jobs India is an HR consultancy and frontline hiring partner specializing in recruitment for leading multinational companies across various sectors. Acting as an extension of client hiring teams, the firm focuses on placing professionals in roles that directly contribute to business growth.

With strong expertise in high-volume and frontline recruitment, Get Jobs India connects candidates with credible employers and supports companies in building reliable, high-performing teams. The consultancy is known for its focused and professional hiring approach, offering clear pathways to career opportunities. Candidates and employers can reach the team at [email protected] for recruitment support.

Role Description The Customer Service - Western Union (Ghansoli) role is a full-time, on-site position based in Mumbai. The role involves handling customer inquiries related to Western Union services, assisting with transactions, and resolving issues promptly and accurately.

Daily tasks include answering calls, responding to service-related questions, ensuring compliance with company and regulatory guidelines, and maintaining detailed records of customer interactions. The position requires delivering a consistent and positive customer experience, providing clear information about processes and policies,



and escalating complex concerns when necessary. The team member will collaborate with supervisors and colleagues to meet service targets and maintain high levels of customer satisfaction.

Qualifications

- 1 Year international BPO experience is mandatory
- Strong customer-facing skills, including Customer Service and Customer Support, with the ability to manage inquiries and concerns professionally.
- Ability to maintain high standards of Customer Satisfaction and Customer Experience through clear communication and problem solving.
- Excellent Phone Etiquette and interpersonal skills, with a polite, patient, and service-oriented approach.
- Basic understanding of financial services or transaction-based processes; prior experience with Western Union or similar services is an advantage.
- Valuable spoken and written communication skills in English; knowledge of local languages in Mumbai is beneficial.
- Ability to work on-site in Mumbai (Ghansoli), including rotating shifts if required, and manage time effectively in a fast-paced environment.
- Comfort with using computer systems and CRM tools to log and track customer interactions.
- Minimum high school/graduate level education; prior customer service or call center experience is preferred but not mandatory.

📌 International Voice Process - Western Union (Ghansoli) (Mumbai)
🏢 Get Jobs India
📍 Mumbai