- Handle inbound and outbound calls with international customers.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer queries and complaints professionally.
- Maintain a high level of customer service and satisfaction.
- Follow the company’s communication and process guidelines.
- Update customer information and call details accurately in the system.
- Coordinate with internal teams when required.
- Meet assigned performance and quality targets.
- Maintain professional communication with customers.
Requirements
- Excellent verbal communication skills in English.
- Positive listening and interpersonal skills.
- Comfortable speaking with international customers.
- Ability to handle customer queries professionally.
- Basic computer knowledge and typing skills.
- Willingness to work in rotational/night shifts, if required.
- Freshers and experienced candidates can apply.
Preferred Skills
- International accent and neutral English communication.
- Customer-handling skills.
- Problem-solving ability.
- Ability to work under pressure and meet targets.
Eligibility
- Qualification: Any Degree / Diploma
- Experience: Freshers / 1–2 years of experience
- Age: As per company requirements
Key Skills International Voice Process | English Communication | Customer Service | Calling | Problem Solving | Active Listening | Basic Computer Skills
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 International Voice Process (Kodambakkam)
🏢 Phoenix Business Initiative
📍 Kodambakkam
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