Role & responsibilities

- Provide customer support to international customers via voice calls.

- Troubleshoot technical problems by following standard operating procedures.

- Deliver excellent customer service while ensuring high customer satisfaction.

- Document customer interactions and maintain accurate records in the CRM system.

- Escalate unresolved technical issues to the appropriate support teams.

- Meet key performance indicators (KPIs) such as quality, productivity, first-call resolution, and customer satisfaction.

- Stay updated with product knowledge, processes, and technical troubleshooting techniques.

- Adhere to company policies, quality standards, and data security guidelines.

- Work in rotational shifts, including night shifts, as per business requirements.

Preferred candidate profile

- Excellent verbal and written English communication skills.

- Graduate or Undergraduate (as per company eligibility criteria).

- Freshers and experienced candidates are welcome to apply.

- Prior experience in International Voice Process or Technical Support is an added advantage.

- Basic knowledge of computers, operating systems, internet, and networking concepts.

- Strong analytical, troubleshooting,



and problem-solving skills.

- Customer-centric approach with excellent interpersonal skills.

- Ability to work in a quick-paced environment and handle multiple tasks efficiently.

- Willingness to work in 24/7 rotational shifts, including night shifts.

- Immediate joiners or candidates with short notice periods are preferred.

- Comfortable working from the office (if applicable).

Perks & Benefits

- Process: International Customer Support Voice

- CTC: Up to 4.60LPA

- Take Home Salary:18k to 32k in hand

- Location: Gurugram

- Working Days: 5 Days working

- Week Off: 2 Rotational Off

- Shift: Rotational shifts

- Cab: Both-side cab facility

- Need Immediate Joiners Only

To Schedule Your Interview, call or what's app :-

- Akshita (phone hidden)

- Swati (phone hidden)

- kanika (phone hidden)

- Khushi (phone hidden)

- Lakshita (phone hidden)

- Komal (phone hidden)

- Lavisha (phone hidden)

- Shahin (phone hidden)

- Diya (phone hidden)

- Sagar (phone hidden)

- Mayank (phone hidden)

- Aryan (phone hidden)

- Palak (phone hidden)

📌 International Process: Voice Process: Salary Upto 4.60 LPA: Gurgaon (Gurugram)
🏢 WSNE Consulting
📍 Gurugram