About the role

Ethos is looking for an Insurance System Operations Analyst to join our Customer Experience team. In this role, you will play a key part in supporting our insurance operations team by triaging issues, documenting findings, and assisting with issues that impact the customer experience. You’ll collaborate with cross-functional partners to ensure our insurance policy workflows remain accurate, compliant, and customer-friendly.

This is an excellent opportunity for someone early in their insurance operations career who is eager to learn, is detail-oriented, and excited about helping Ethos maintain a high bar of service and operational accuracy.

Duties and Responsibilities:

- Support the investigation of issues affecting the administration of Ethos insurance policies.
- Help document operational incidents and assist in tracking trends and recurring issues.
- Assist with internal triage of product and policy-related inquiries raised by customer-facing teams.
- Collaborate with senior team members to communicate known issues and product changes to internal stakeholders.
- Processing of financial and administrative tasks related to new launches and product stabilization.
- Assist with quality assurance testing and validation of new features or updates to existing tools.




- Execute defined manual procedures to ensure consistent service and compliance where automation gaps exist.
- Possess and utilize robust understanding of Ethos products and processes
- Contribute to identifying and documenting process inefficiencies or opportunities for improvement.
- Escalate high-impact or time-sensitive issues to appropriate stakeholders promptly.
- Meet individual quality and productivity goals while upholding compliance and customer experience standards.

Qualifications and Skills:

- 1 year(s) of experience in the U.S. insurance industry; familiarity with policy administration and compliance strongly preferred.
- Strong organizational and documentation skills with a high level of attention to detail.
- Analytical mindset with curiosity for understanding how systems and processes work.
- Comfortable navigating ambiguity and asking questions to clarify next steps.
- Proficient in using Google Workspace (Docs, Sheets, Drive), Slack, and other productivity tools.
- Effective communicator who can clearly summarize findings and provide relevant context to peers.
- Team-oriented with a willingness to learn from others and take on new challenges.
- 1 years of experience with SQL preferred
- Strong analytical mindset, technical aptitude, and business acumen with a proactive approach to ownership and problem-solving

📌 Insurance System Operations Analyst (India)
🏢 Ethos Life
📍 India