The Opportunity:

What Are We Looking For:

- You will thrive in MostEdge if you have:

- Values of customer first, service excellence, keeping it simple, teamwork, urgency.

- Student of the market and is in tune with what is happening around them.

- Passion for doing something amazing and let others achieve the same.

- Commitment to making something happen and inspiring others.

- Ability to learn fast and recognize there is an invisible line between success and short comings.

- Mindset of not giving up...help team completing things today vs. tomorrow.

- Drive and excitement for working in a rapid-paced environment.

- The desire to work collaboratively with a tight knit but quickly growing team.

- Flexibility, humility, and a sense of humour

KEY RESPONSIBILITIES:

Accountability:

- Coordinate and execute installation schedules for new store locations.

- Act as the primary point of contact for store owners during the onboarding phase.

- Oversee and support the installation of hardware/software solutions at store sites (e.g., POS systems, payment terminals, network devices).

- Collaborate with internal teams (Sales, Tech Support, Customer Support) to ensure smooth handover and transition.

- Provide remote and/or onsite training to store staff on system usage and best practices.





- Troubleshot installation and setup issues in coordination with the development team.

- Maintain accurate records of onboarding activities, timelines, and issues.

- Track KPIs and feedback to improve the onboarding process over time.

- Scope:

- Using remote tools and CRMs/ticketing systems to solve issues and manage escalation flow

- Troubleshoot problems, resolve complaints, and escalate complex cases to relevant teams or management when needed.

- Assist with onboarding, explain product features, offer best-practice usage tips, and support technical troubleshooting

- Outcomes:

- Guide and resolve customer inquiries with effective interaction.

- Reduce the need for repeat contacts or escalations.

- Handle calls, emails, or chats efficiently without compromising quality.

- Meet predefined time benchmarks while maintaining accuracy.

- Convert negative experiences into positive outcomes.

- Help improve customer lifetime value through excellent service.

Qualifications

- Education: Diploma or Bachelors degree(Any)

Experience

- o 1 to 2 years of experience in onboarding, technical installation, customer support, or field operations (preferably in retail or convenience store environments).

- o Strong understanding of retail operations, consumer behavior.

Work Location : In person

📌 Install & Onboarding Analyst (Hyderabad)
🏢 MostEdge
📍 Hyderabad