Your duties include:

- Managing company clients to meet their infrastructure needs effectively.
- Overseeing mobile device management for secure mobile configurations.
- Handling the secure gateway for a protected network connection.
- Managing the web application firewall to safeguard web applications.
- Supervising server infrastructure (Windows and Linux) for stability and performance.
- Leading Web Hosting Managers to maintain optimal hosting services.
- Managing cloud resources, specifically in AWS, to optimize cloud infrastructure.
- Establishing standards and best practices for network, access rights, desktops, servers, and internal applications.
- Providing support for switches, firewalls, routers, and ensuring a secure network environment.
- Implementing policies based on ITIL methodology to enhance support services.
- Collaborating with the team and specialists for a smooth service transition.
- Setting SLA criteria for IT infrastructure availability and performance.
- Developing resilient solutions to ensure infrastructure availability.
- Conducting system administration tasks, including managing networks and system backups.
- Monitoring critical processes and systems proactively.
- Installing, configuring, and supporting servers and network components.
- Planning upgrades to maintain service levels and keep infrastructure up-to-date.




- Leading the replacement of aging infrastructure components.
- Testing and analyzing network and server components comprehensively.
- Ensuring consistent server uptime to meet business goals .

Required Skill Set:

Functional:

- Broad ITIL Knowledge and experience in Service Management
- 3 years of appropriate experience supporting IT infrastructure and service delivery, preferably with a medium-sized organization
- Good understanding of Server desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
- A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
- A very strong customer-oriented approach with a delivery bias
- Ability to prioritize and allocate resources/efforts appropriately
- Experience of working with 3rd party service providers

Technical:

- In depth knowledge of Linux/Windows Server including operations
- In depth knowledge of Active Directory (Design, Security and Administration)
- In depth knowledge of Networking technologies and concepts (Firewall, VPN)
- Good knowledge of Google Workspace and Cloud Services such IaaS (AWS) Good Knowledge of Device Management such as Laptops and Smart Devices
- Knowledge of Docker, Kubernetes, Loadbalancers (Nginx etc.)
- Positive understanding of IT security and Data protection principles

📌 Infrastructure Engineer (Kolkata)
🏢 SUN DEW SOLUTIONS PRIVATE
📍 Kolkata