THE WORK:

- Explore opportunities to build knowledge and support the group while engaging in problem solving discussions
- This role will involve developing expertise in Service Desk Management, fostering a team-oriented environment where challenges are addressed thoughtfully
- Join us in this exciting journey and contribute to a dynamic and supportive atmosphere
- Ensure production systems are available and operating according to defined service level agreements
- Drive incident and outage resolution and maintain clear communication throughout the process
- Facilitate the restoration of service to the production environment efficiently and effectively
- Establish disaster recovery procedures to safeguard critical operations




- Maintain data retention practices to ensure compliance and reliability HERE'S WHAT YOU WILL NEED:

- Beginner proficiency in Service Desk Management
- It is advantageous to have prior experience in relevant related skills
- Bachelor's Degree in relevant field of studies BONUS POINTS IF YOU HAVE:

- Intermediate proficiency in communication skills
- Beginner proficiency in problem solving
- Intermediate proficiency in customer service
- Beginner proficiency in time management
- Intermediate proficiency in analytical thinking

📌 infra Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram