Designation: Executive – IT

Department: Information Technology

Reporting To: Head – IT

Location: University of Design, Innovation & Technology (UDIT), Gurugram Sector 68

About the Role

UDIT is looking for a proactive, technically skilled, and service-oriented Executive – IT to support the university’s day-to-day IT operations and ensure a seamless technology experience for faculty, staff, and students. This role offers the opportunity to work across end-user support, IT infrastructure, networking, cloud services, classroom technology, and device management.

The incumbent will be responsible for troubleshooting hardware and software issues, managing IT assets and user accounts, supporting Microsoft 365, Google Workspace, and endpoint management systems, and coordinating with vendors for technical requirements. The role also involves providing IT support during admissions, examinations, events, and other university activities, making it ideal for someone with strong troubleshooting, communication, coordination, and problem-solving skills who can work effectively in a dynamic academic environment.

Key Responsibilities

- Provide technical support for Windows, macOS, laptops, desktops, printers, and other peripherals.
- Support Microsoft 365, Google Workspace, email systems, and user account management.
- Troubleshoot LAN, Wi-Fi, CCTV, internet, VPN, and basic network-related issues.
- Assist with Microsoft Entra ID, Intune, endpoint management, device configuration, and deployment.
- Install, configure, and support classroom AV equipment, commercial displays, and video conferencing systems.
- Maintain IT assets, software inventories,



asset records, and technical documentation.
- Support backup systems, NAS storage, and basic server infrastructure.
- Coordinate with IT vendors and service providers for hardware, software, warranty, and maintenance requirements.
- Monitor and resolve IT support tickets within defined SLAs.
- Provide IT support during admissions, examinations, events, and other university activities.
- Ensure timely resolution of user issues while maintaining a high level of service quality and user satisfaction.

Educational Qualification

- Bachelor’s degree in Computer Science, Information Technology, or a related field .
- Diploma or certification in Hardware & Networking, IT Support, or a related area will be an added advantage.

Experience

- 2–4 years of relevant experience in IT Support, IT Infrastructure, Desktop Support, or a similar role.
- Prior experience in a higher education, corporate, or enterprise IT environment will be preferred.

Technical Skills

- Windows & macOS Administration
- Microsoft 365 & Google Workspace
- Microsoft Entra ID & Intune – Basic Knowledge
- LAN, Wi-Fi, TCP/IP, DHCP & DNS
- Desktop & Laptop Troubleshooting
- IT Asset Management
- Basic Server, Backup & NAS Knowledge
- Classroom AV & Video Conferencing Support





Desired Skills & Competencies

- Strong troubleshooting and problem-solving abilities.
- Valuable communication and user support/customer service skills.
- Ability to manage multiple tasks and priorities effectively.
- Proactive approach with strong ownership and accountability.
- Ability to work effectively as a team player.
- Valuable documentation and organizational skills.
- Ability to work in a fast-paced academic environment and provide timely technical support.

Working Conditions Working Days: 5.5 days a week (2 Saturdays off per month)

Timings: 9:00 am – 6:00 pm (Monday to Friday)

Saturday: 10:00 am – 5:00 pm

Why Join UDIT

At UDIT, you’ll play an integral role in ensuring a reliable, secure, and seamless technology experience for students, faculty, and staff while working in one of India’s leading design education institutions. This role offers hands-on exposure to IT infrastructure, end-user support, networking, cloud services, classroom technology, device management, and day-to-day technology operations.

You’ll collaborate with faculty, staff, students, vendors, and cross-functional teams in a dynamic, fast-paced environment, developing strong technical, troubleshooting, communication, and problem-solving skills. Whether you’re looking to build your career in IT support or strengthen your expertise in an academic technology environment, this position provides valuable learning opportunities, professional growth, and the chance to make a meaningful impact on the university’s technology ecosystem.

📌 Information Technology Executive (Gurugram)
🏢 UDIT - University of Design, Innovation and Technology
📍 Gurugram