Bharataagman Excursion Pvt. Ltd.Location: Noida, Sector 63, Uttar Pradesh

Industry: Travel & Tourism

Employment Type: Full Time, Permanent

Role Category: Tourism Services / International Travel Sales & Customer Service

About Bharataagman Excursion Pvt. Ltd.Bharataagman Excursion Pvt. Ltd. is an international travel and tourism company serving customers across multiple global markets. We specialize in international travel, accommodation, holiday packages and customized travel solutions.

We are looking for International Travel Consultants to join our Noida Sector 63 office and handle customers from the USA, UK, Europe, Australia, New Zealand, Singapore, Saudi Arabia and other international markets.

The ideal candidate should have excellent communication skills, strong customer-handling abilities and a passion for travel. Candidates applying for European-language processes must have professional/native-level fluency in the relevant European language along with good English communication skills.

As an International Travel Consultant, you will be responsible for handling inbound customer inquiries through calls, emails and chats, understanding customers' travel requirements and assisting them with suitable flights, hotels, holiday packages, tours, transfers and other travel services.

The role combines international customer service, travel consultation, sales and booking coordination.

Key Responsibilities1.

International Customer

Support

- Handle inbound calls, emails and chats from international customers.
- Assist customers from the USA, UK, Europe, Australia, New Zealand, Singapore, Saudi Arabia and other international markets.
- Understand customer requirements and provide prompt, professional and accurate assistance.
- Maintain a high standard of international customer service and communication.

2.

Travel

Consultation &

• Customized Planning

- Understand customers' destination preferences, travel dates, budget, duration and special requirements.
- Recommend suitable international holiday packages, hotels, flights, tours, transfers and travel services.
- Prepare customized travel solutions based on individual customer requirements.
- Provide accurate information regarding destinations, hotels, inclusions, exclusions, policies and travel arrangements.

3. Sales & • Booking Conversion

- Convert customer inquiries into confirmed bookings.
- Identify customer needs and recommend relevant travel products and services.
- Upsell and cross-sell suitable hotels, room upgrades, activities, transfers, excursions and additional travel services.
- Achieve individual and team targets for bookings, conversion, revenue and customer satisfaction.
- Follow up with customers to maximize booking opportunities.

4. Booking & • Reservation Management

- Handle hotel, flight, tour and holiday-package bookings.
- Coordinate with internal operations, suppliers, hotels and other travel partners when required.
- Ensure booking details, customer information and travel arrangements are entered accurately.
- Assist customers with amendments, cancellations,



rebooking and other booking-related requirements according to applicable policies.

5.

Customer Issue

Resolution

- Resolve customer concerns related to bookings, hotels, travel arrangements and services.
- Handle complaints professionally and provide appropriate solutions.
- Escalate complex cases to the relevant department or management when required.
- Ensure timely resolution and maintain a positive customer experience.

6. Multi-Platform Customer Management

- Manage customer inquiries received through Bharataagman's international websites, booking platforms and affiliated/meta-search travel platforms.
- Maintain accurate records of customer interactions and booking information in CRM or other company systems.
- Respond to leads and customer requests within the required turnaround time.

7.

International

Communication &

• Cultural Awareness

- Communicate confidently with customers from different countries and cultural backgrounds.
- Understand different international accents, communication styles and customer expectations.
- Demonstrate cultural sensitivity and maintain skilled international customer-service etiquette.
- Adapt communication according to the customer's country and requirements.

8.

Travel Product

Knowledge

- Maintain up-to-date knowledge of international destinations, hotels, flights, holiday packages, tours and travel services.
- Stay informed about destination trends, hotel offerings, travel policies and market developments.
- Continuously improve knowledge of the products and services offered through Bharataagman's international platforms.

Language RequirementsEnglish ProcessCandidates must have:

- Excellent spoken and written English communication skills.
- Clear pronunciation and professional international communication.
- Ability to confidently communicate with customers from the USA, UK, Australia, New Zealand, Singapore and other English-speaking markets.
- Strong listening skills and ability to understand different international accents.

European Language ProcessCandidates applying for European-language positions must have:

- Professional/native-level fluency in at least one European language, such as:
- German
- French
- Spanish
- Italian
- Or another relevant European language.
- Good spoken and written English communication skills.
- Ability to handle customer conversations, emails and chats professionally in the relevant European language.
- Strong listening, pronunciation, grammar and conversational skills.

Candidates with multilingual proficiency will be preferred. Candidate Profile

- Graduate in any discipline; graduates from Travel & Tourism, Hospitality, Hotel Management or related fields will be preferred.




- Experience in international travel, OTA, hotel reservations, airline, BPO, international customer service, travel sales or hospitality will be an advantage.
- Freshers with excellent communication skills and relevant travel knowledge may also be considered.
- Strong customer-handling and interpersonal skills.
- - Sales-oriented mindset with the ability to convert inquiries into bookings.
- Good negotiation, problem-solving and follow-up skills.
- Comfortable working with international customers and different time zones.
- Basic to good knowledge of MS Office, CRM, email and online booking systems.
- Good knowledge of international destinations and travel products is preferred.
- Ability to work independently as well as part of a team.

Key Performance Indicators (KPIs)Performance will be evaluated based on:

- Customer Satisfaction (CSAT)
- Call Quality
- Booking Conversion Ratio
- Sales / Revenue Achievement
- Average Handling Time (AHT)
- First Contact Resolution (FCR)
- Response Time
- Booking Accuracy
- Customer Follow-up
- Attendance and Schedule Adherence

Working HoursAs the position involves servicing international customers across multiple time zones, candidates must be comfortable working:

- Rotational shifts
- Evening/night shifts, where applicable
- Weekends and public holidays as per business requirements

Preferred ExperienceExperience in any of the following areas will be an advantage: International Travel | Travel Sales | OTA | Hotel Reservations | Airline | International BPO | International Voice Process | Customer Service | Travel Operations | Tour Operations | Inbound Tourism | Hospitality | Holiday Packages

Role DetailsRole: International Travel Consultant / Travel Agent

Industry: Travel & Tourism

Employment Type: Full Time, Permanent

Role Category: Tourism Services / International Travel Sales & Customer Service

Job Location: Noida, Sector 63, Uttar Pradesh

Key SkillsInternational Travel | Travel Consulting | International Customer Service | Travel Sales | Inbound Tourism | Travel Arrangements | Tour Management | Tour Operations | Travel Booking | Hotel Reservations | Flight Booking | Holiday Packages | Itinerary Planning | Travel Coordination | Customer Relationship Management | International Voice Process | English Communication | European Languages | Customer Handling | Sales Conversion | Upselling & Cross-selling | CRM | Email & Chat Support

Preferred Language SkillsEnglish | German | French | Spanish | Italian | Dutch | Portuguese | Other European Languages

What We Are Looking ForWe are looking for confident, customer-focused and sales-oriented travel professionals who can communicate naturally with international customers, understand their travel needs, recommend the right travel solutions and convert inquiries into successful bookings.

Candidates who combine excellent English or European-language communication + international customer service + travel knowledge + sales ability will be strongly preferred.

mail us:- [email protected]

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📌 Inbound Travel Sales Professional Travel Consultant – International Process (Delhi)
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