Line of Service

AdvisoryIndustry/Sector

Not ApplicableSpecialism

SalesforceManagement Level

Senior Associate & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.

This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive perks, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other.

Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this,



we have zero tolerance for any discrimination and harassment based on the above considerations. " &

Summary: We are looking for a seasoned Salesforce Technical BA

Responsibilities:

- Perform analysis of User requirements and translated requirements into functional solutions in the form of User Stories

- To support a team of developers and QAs to implement solutions while providing proactive feature suggestions

- To conduct Client Demos during User Acceptance Testing (UAT) / release cycles phase along with triaging the bugs and preparing test scenarios with business users

- To collaborate with the QA team to review the test cases and define the scope for various projects for QA team during implementation

- Actively participate in QA activities including A/B testing to identify and resolve issues early in the development cycle

- Support the update of functional documentation to reflect any changes to the functional design, including Training material

- Support the Support/admin member in responding user requests as needed

- Support Cross workstream solution discussion bringing Salesforce perspective, dependency and impact management (upstream/ downstream)

- Support and coordinate Data Migration activities as applicable – SAP/ Non-SAP ERP systems in Salesforce

- Pipeline management with grooming, refining and execution of the stories across minor/ major releases and hot fixes

- Use Azure DevOps as platform for pipeline management and delivery

- Work closely with the Program Manager and Core team to establish communication with stakeholders on upcoming changes with minor/ major releases / salesforce release impact and changes

- Support cross-workstream co-ordination, alignment and risk management

Mandatory skill sets:





- 7-10 years of hands-on experience as a Functional consultant with Salesforce

- In-depth knowledge of Sales Cloud – end to end flow, configurations and be able to understand and do setups

- Be able to navigate and coordinate a large user base spread across geographies - understand their business needs and work with the team to come up with the industry leading practice usage of Salesforce features to meet expectations.

- Excellent communication skills. Prepare high quality WSR and other collaterals.

- Work with the client leadership for Staffing, Planning, Requirement gathering, technical solutioning and overall engagement execution.

- Experience of working with Azure tools – ticketing, Devops

- Experience working on the process improvement to ensure reduced re-work, minimum number of defects and regular and continuous implementation.

- Preferred skill sets:

- Salesforce BA

Years of experience required: 5 to 10 Years

Education qualification:

BE/B.Tech/MBA/MCA/M.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Engineering, Bachelor of Engineering, MBA (Master of Business Administration)Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)

Required Skills

Salesforce CPQOptional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not SpecifiedAvailable for Work Visa Sponsorship?

NoGovernment Clearance Required?

NoJob Posting End Date

July 14, 2026

📌 IN_Senior Associate_ Salesforce Technical BA_GCC_Advisory_Gurgaon (Gurugram)
🏢 PwC
📍 Gurugram