Role & responsibilities

Application Managed Services

- Provide functional and application support for IFS Cloud EAM and related utility solutions.

- Manage incidents, service requests, problems, and enhancement requests through defined support processes.

- Analyze root causes, identify recurring issues, and recommend sustainable solutions.

- Support release readiness, regression testing, defect resolution, and production deployments.

- Maintain support documentation, knowledge articles, operating procedures, and issue-resolution playbooks.

- Collaborate with technical teams on integrations, security, environments, and performance-related issues.

IFS Cloud EAM and Maintenance

- Configure and support IFS Cloud EAM capabilities across the asset lifecycle, including asset structures, locations, equipment, work orders, preventive maintenance, inspections, and failure reporting.

- Support preventive, corrective, predictive, and condition-based maintenance processes.

- Translate utility maintenance requirements into scalable IFS Cloud configurations and process improvements.

- Support maintenance planning, work execution, materials coordination, technician reporting, and work-order closure.

- Advise clients on asset hierarchy, functional objects, maintenance organizations, work types, priorities, and reporting structures.

Utilities and Field Operations

- Support utility-specific processes such as emergency response, outage-related work, inspections, vegetation management, service restoration, and scheduled field maintenance.

- Understand the operational needs of field technicians, dispatchers, planners, maintenance supervisors, and asset managers.

- Support integration between IFS EAM, PSO, mobile workforce capabilities, GIS, customer systems, and other enterprise applications(SAP and MS Dynamics Navision-for AmeriGas).





Planning & Scheduling Optimization

- Configure, support, and troubleshoot IFS PSO processes for resource planning, scheduling, dispatch, and field-service execution.

- Define and maintain scheduling rules, skills, qualifications, territories, calendars, priorities, travel considerations, and resource constraints.

- Support intelligent work allocation based on technician skills, availability, location, tools, materials, and job requirements.

- Re-plan work in response to emergencies, weather events, priority changes, resource constraints, or operational disruptions.

- Monitor scheduling effectiveness and recommend improvements to utilization, travel time, schedule adherence, and first-time fix performance.

- Support scenario modeling and capacity planning for future workforce and resource requirements.

Lobby Creation and Operational Reporting

- Design and configure role-based IFS Lobbies for maintenance managers, planners, dispatchers, supervisors, technicians, and support teams.

- Create KPI-driven dashboards displaying work-order status, backlog, maintenance progress, asset performance, technician workload, and data-quality exceptions.

- Configure lobby elements, filters, visualizations, navigation links, and security access based on user roles.

Data Migration and Data Quality

- Lead or support migration of asset, location, equipment, maintenance, inventory, workforce, supplier, and transactional data into IFS Cloud.

- Define migration requirements, source-to-target mappings, transformation rules, validation criteria, and reconciliation procedures.

- Coordinate data extraction, cleansing, enrichment, transformation, mock loads, testing, defect resolution, and cutover activities.

- Validate asset hierarchies, functional objects, maintenance plans, work history, spare parts, units of measure, and reference data.

Preferred candidate profile

📌 IFS EAM Consultant (Bengaluru)
🏢 Shell Infotech
📍 Bengaluru